Full-Time Enterprise Solutions Engineer
Job Description
Join us to help our customers fight the bad guys! With threats to organizations growing and breach notices in the news every day, our market is growing exponentially. We need an experienced Solutions Engineer to help our customers improve their security posture. As an Enterprise Solutions Engineer at DomainTools, you will have the opportunity to work with the largest companies in the world to conceptualize and implement new and inventive ways to integrate our products and data within their workflows and systems (SIEM, TIP, SOAR technologies).
You are a talented, driven and insanely curious Solutions Engineer that is focused on helping Enterprise Customers operationalize the DomainTools product suite. You are excited to dive into all aspects of the go-to-market organization at DomainTools to help our teams with presentations, demonstrations and customer trainings and technical support.
As a Solutions Engineer, you will act as the primary technical resource during the sales process working alongside our account representatives to provide support during discovery, demonstration and proof of concept. And, post-sales, you will lead focused trainings, onboarding and education sessions for our customers to help guide implementation of the DomainTools Solutions to unlock advanced capabilities. You will also be a key provider of technical support by triaging escalated customer and prospect issues liaising with our product and engineering teams.
We want a collaborative and energetic individual that can contribute to the Customer Advocacy team and the business, excel in a dynamic environment, deliver messaging and feedback back into the product, engineering and integration organizations and work proactively to drive customer experience.
Requirements
Job Responsibilities
- Effectively communicate DomainTools technical architecture, product capabilities and assist in customers’ use and implementation of products and services
- Deliver technical product presentations and demonstrations. Collaborate with Account Executives and Account Managers to deliver a targeted demonstration that ties in our prospect’s capabilities and desired use-cases
- Deliver capability and work-flow focused trainings for our existing customers that help them more effectively derive value from DomainTools products
- Provide technical support to our customers, prospects and sales teams by triaging tickets and liaising with the product and engineering teams to deliver timely answers
- Support Marketing efforts by leading presentations on webinars and in-person at conferences & trade-shows
- Become an expert on Cyber Threat Intelligence and DomainTools Data, as well as the competitive landscape
- Collaborate with the DomainTools product and engineering teams to define and test new features across all products that leverage current and emerging DomainTools datasets, resolve customer issues, and adapt to changes in new integrations versions.
- Be diligent in tracking implementations and documenting best practices and lessons learned. Contribute to documentation for both internal teams and an external audience
- Ensure excellent service and support for customers by creating long-term business relationships, create innovative solutions to push user adoption and maximize the value of our products and/or integrations
- Deliver technical product presentations and demonstrations remotely, webinars or in person supporting tradeshows and customer onsites.
- Utilize Confluence, Jira, Zendesk and Salesforce to track all pertinent information related to products, features, bugs, opportunities and accounts.
- Occasional travel may be required
Key Applicant Qualifications
- 5+ years of experience as a Sales or Solution Engineer for an Enterprise focused sales organization
- Working knowledge or recent experience with scripting languages, application development, databases, and analytical tools
- Experience communicating effectively with software engineers about a product’s technical capabilities, including API endpoints and integration use cases
- Fast learner, insanely curious, adept at understanding and articulating new technologies and corresponding value propositions on the fly
- Experience or familiarity in network/cyber security industry
Preferred Qualifications
- Thorough understanding of DNS, TCP/IP and networking
- Good understanding of various firewall and web proxy technologies
- Working knowledge of SIEM / TIP / SOAR platforms
- Familiarity with JSON / RESTful API endpoints
Benefits
DomainTools is the leader in domain name, DNS and Internet OSINT-based cyber threat intelligence, and cybercrime forensics products and data. With over 15 years of domain name, DNS and related ‘cyber fingerprint’ data across the Internet, DomainTools helps companies assess security threat risks, profile attackers, investigate online fraud and crimes, and map cyber activity in order to stop attacks. Our customers include many Fortune 500 companies, including leaders in Internet technology, banking, consumer products, manufacturing and government.
Our home and headquarters are located in Belltown Downtown Seattle (we are currently 100% remote due to COVID19) in a very cool office staffed with smart and energetic co-workers. We provide great benefits such as fully paid premiums on medical plans for employees, pet insurance, flexible PTO, and flexible scheduling to name a few.
DomainTools embraces diversity, equity, and inclusion to its fullest as an equal opportunity employer. We build our teams so creativity and innovation can flourish. We believe inclusivity and equity fosters innovation and growth; and we harness this mindset to drive a culture that serves our employees and our customers. We encourage people of all backgrounds, ages, perspectives, and skill sets to apply; and do not discriminate based on age, religion, color, national origin, gender, sexual orientation, gender identity, marital status, veteran status, disability, or any other characteristic protected by law.
How to Apply
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