Job Description

Position Overview 

 The Enterprise Application Analyst will be responsible for gathering, analyzing, documenting, and  implementing processes surrounding current software systems.  The position‘s duties and responsibilities will adapt based on organizational needs.  The Enterprise Application Analyst position is projected, but not guaranteed to, develop into one of the definitions below or a mixture of both. 

 The analysis of business processes to determine, recommend and implement technical solutions taking into consideration strategic organizational objectives and issues. He/she provides guidance to the organization on technology best practices and is possibly charged with supporting the organization’s technology applications such as eProcurement, Commerce, Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), or Human Resource Information Systems (HRIS). The Enterprise Application Analyst is also responsible for vetting vendors and making recommendations to management, maintaining vendor connections and contracts to ensure quality support and redundancies for vendor management.  

The Enterprise Application Analyst serves in a technical implementation and support role responsible for the analysis of business processes to determine, recommend and implement technical solutions. This position is directly responsible for overseeing and managing the technical aspects of one or several organization platform(s). The Enterprise Application Analyst will be directly responsible for ensuring the technical success of one or more product launch(es), daily operation of the product(s) and future modifications to meet business goals. If a product has a Product Owner, he/she will take business direction from said Product Owner, to continually implement technology solutions for all programs that use the platform in an operational environment. This position requires participation in the modification of software solution configuration and a broad understanding of technology implementations, software systems, networks and troubleshooting.  

 This position will report to the Product Manager with job duties and priorities set by the Product Owner andor a team leader. 

Essential Functions 

• The willingness and ability to learn, apply, teach, and document what has been learned to technical and non-technical team members. 
• Serves as a technology authority for one or more assigned platform(s). 
• Provides consultation for the evaluation of assigned platform technology systems. 
• Executes the modification and/or configuration of software applications to meet business needs and plan for future growth. 

• Provides support for the implementation and deployment of assigned platform technology systems through a ticketing system or other type of work intake platform. 
• Analyzes performance of programs and act to correct deficiencies. 
• Provides setup, configuration and documentation of enterprise applications. 
• Participates in the development and implementation of processes that improve efficiency and enhance productivity. 
• Develops and manages effective working relationships with other departments, groups and personnel with whom work must be coordinated or interfaced. 

• Adheres to standards that allow for maintenance of software and database systems that support team development. 
• Meets professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others. 
• Works with the Product Ownerteam leader to create a strategic product roadmap that specifies the current and future state of the product. 
• Possesses strong organizational and analytical skills. 
• Able to read and understand technical forms. 

• Coordinates and works with third-party teams to make sure the software and solutions they provide are accurate, useful, and appropriate for how the SUFS team uses them. 
• Provides clear and concise business update reports to senior management. 
• Provides support for the implementation and deployment of new software systems.  
• Participates in vendor procurement activities including vendor assessments and maintains artifacts supporting decision making.  

The above is not an all-inclusive list of all duties performed by this job title, only a representative summary of the primary duties and responsibilities.  Incumbent may be required to perform other additional duties as assigned. 

Minimum Qualifications 

A Bachelor’s degree in a technology or business-related field from a four-year college or university or equivalent combination of education and experience.  3-5+ years of related experience or equivalent combination of education and experience preferred.  3-5+ years of related experience for setting up and onboarding enterprise application software.  Microsoft Certified IT Professional, Microsoft Certified Technology Specialist (MCTS) or other industry certifications in software, systems, or network disciplines preferred. 

Knowledge, Skills and Abilities 

• Strong conceptual, analytical, judgment and communication abilities. 
• Thorough knowledge of current technology solutions for internet, handheld/mobile devices, personal computers and networks.  

• Ability to take initiative with rapidly changing requirements and independently iterate implementations to create working solutions. 
• Very strong conceptual, analytical, judgement and communication abilities are critical. 
• Experience with set up, configuration, support, developing and deploying enterprise-wide technology solutions such as Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM).  
• Familiar with implementing and maintaining Commerce or eProcurement platforms. 
• Proactive planning, organizing and problem-solving skills. 

• Uses initiative, exercise good judgement and exhibit business savvy orientation. 
• Previous experience supporting and delivering business computer applications. 
• Microsoft operating systems experience. 
• Knowledge of current and future trending technology solutions for internet, handheld/mobile devices, personal computers, and data analysis.  
• Strong interpersonal, and customer service skills. 

• Knowledge of and ability to apply software support and troubleshooting methodologies. 

Core Values 

Step Up For Students believes strongly in two key core values, and it is the responsibility of all employees to demonstrate these values in their everyday work in order to maintain a positive and effective organizational culture. 

Each and every person is a valuable asset. 

Every challenge is an opportunity for improvement. 

Physical Demand 

This position regularly requires the abilities of sitting, fingering or manual dexterity, climbing, walking, lifting, grasping, talking, hearing, seeing and repetitive motions. 

Work Environment 

This position is an office environment with very limited exposure to any outside fumes, odors, heat and/or weather conditions.  This position is remote.

How to Apply

Job Types: Full-Time.

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