Job Description

If you would like to be a part of a community that enjoys a beautiful 400-acre campus with park-like settings, supports world-renowned research, teaching, and outreach, or assists students to become successful citizens, consider a career with Oregon State University (OSU).

OSU Ecampus is seeking two enrollment services specialists to join our Marketing and Enrollment Services (MES) team.

About us:

Oregon State Ecampus is a growing, innovative, and collaborative organization with a commitment to providing high-quality online degrees and programs. Ecampus makes OSU’s exceptional learning experiences available to students throughout Oregon and around the world. OSU Ecampus is a leader in national online education, our online bachelor’s program is currently ranked #4 in the nation by U.S. News & World Report and has ranked in the top 10 for seven consecutive years.

About the position:

The enrollment services specialist will provide a personal connection to Oregon State University for prospective Ecampus students. In this position, you’ll support prospective students from the point of inquiry through the completion of their application. You’ll help prospective students navigate institutional resources and you’ll regularly respond to complex questions related to academic programs and university policies/procedures.

This position is highly collaborative with colleagues across the various Ecampus units and our campus partners. You’ll assist in developing and updating prospective student communications and marketing materials, provide updated information for the website and the Ecampus student success team, and work with our corporate education unit to onboard new corporate collaborators. In these collaborations, your responsibility will be to ensure the prospective student’s voice and perspective are represented.

OSU Ecampus maintains and enhances a collaborative and inclusive community that is dedicated to equity and equal opportunity. This position directly contributes to those goals providing a personal connection to OSU for prospective students who have diverse backgrounds and who live in all 50 states and more than 50 countries.

Job duties include:

• Respond to inquiries from prospective students via phone, email, and social media, communicate with campus partners on behalf of prospective students to provide answers, and navigate campus resources
• Advise prospective students on policies and processes involved with admissions, enrollment, registration, transferring credits and proactively reach out to applicants with incomplete applications to provide support and information
• Represent Ecampus at recruitment events, both on and off-campus, virtually, and in presentations to campus partners
• Participate on project work teams to improve the prospective student experience, advocate to remove barriers for online learners, and suggest improvements to processes/procedures
• Engage in professional development activities to maintain knowledge of best practices in higher education enrollment, customer service, and marketing
• For full details and more information go to https://jobs.oregonstate.edu/postings/100617

Required qualifications:

• Two years of technical or professional-level experience advising and/or instructing the public concerning specific programs or processes, monitoring programs, or performing participant reviews.
• Experience with individualized customer service and relationship-building.
• Excellent written and verbal communications.
• Exceptionally high accuracy level and attention to detail.
• Ability to work independently, setting and meeting personal deadlines.
• Experience managing multiple programs, establishing priorities, and meeting deadlines.
• Problem-solving and decision-making skills.
• Experience with word processing, email, spreadsheets, and database systems.
• Demonstrable commitment to promoting and enhancing diversity.
• Experience participating in and/or leading teams.
• Successfully complete a criminal history check

Preferred qualifications:

• Bachelor’s degree of choice.
• Experience working with non-traditional learners.
• Experience working in higher education and serving prospective or current students
• Experience with BANNER, Datawarehouse, and CORE(data management system), and Customer Relationship Management (CRM) systems.

OSU is committed to a culture of civility, respect, and inclusivity.  As an Affirmative Action/Equal Opportunity employer, OSU values diversity in our faculty and staff regardless of their self-identity; to that end, we particularly encourage applications from members of historically underrepresented racial/ethnic groups, individuals with disabilities, veterans, women, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.

Benefits:

• Medical coverage – Employer contribution toward CORE benefits (medical, vision, dental, employee basic life). Optional spouse/domestic and dependent coverage.
• Vacation leave (8-18 hours/month based on years of service), sick leave (8 hours/month), personal days (24 hours/year), and 9 paid holidays
• Oregon Public Service Retirement Plan (OPSRP)
• Health Engagement Model
• Disability insurance
• Long-Term care insurance
• Flexible Spending Accounts (FSAs)
• Life insurance. Optional employee & spouse/domestic partner coverage.
• Parental or family medical leaves
• Employee Assistance Program
• Orange rewards for 10% discount at all university restaurants
• Professional development opportunities
• College savings program
• Free access to Care.com
• Cell phone provider discounts available at AT&T, Verizon, and T-Mobile/Sprint
• Reduced tuition rates for you or your dependents/spouse/domestic partner
• And more!

Pay rate: $19.51/hour – $29.71/hour, typically, the starting salary is at the lower end of the salary range.

Job type: Full time, classified staff position

Work schedule: Typical work week, Monday – Friday, 8:00 am – 5:00 pm

Location: Corvallis, OR. This position will likely start remotely due to COVID-19 restrictions, when on-campus activities resume this position will be expected to work from our office on the Corvallis campus.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: admissions, Enrollment, Higher Education, online, and  customer service. Salaries: 40,000 - 60,000.

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