Job Description

Priority Consideration Date: July 27, 2023

Tacoma Community College is a public two-year institution that serves a diverse population of approximately 12,000 students.  Our students reflect the diversity of our community; we serve 36% students of color with a median age of 26.  We embrace our identity as a community college.   Our Mission Statement says, “As the community’s college, we create meaningful learning, advance equity, and strengthen student and community success.”

As the winner of the 2020 Association of Community College Trustees Equity Award for the entire Pacific Region, TCC is committed to recruiting faculty and staff who are reflective of the diverse community we serve. We are specifically focusing on improved support for traditionally underserved populations at TCC including Black, Indigenous, and people of color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, the college seeks applicants who will intentionally support and promote efforts related to equity, diversity, and inclusion, and who recognize and honor the important role that diversity brings to an educational community.

Position Summary
The Enrollment Navigator is responsible for creating pathways for incarcerated students in educational programs as well as referring and supporting those who are seeking employment/education services upon release into the community. The Enrollment Navigator will assist corrections education students in identifying a clear educational pathway and support the students through the completion of their educational credentials. This position has overall administrative responsibility for the planning and management of admissions, registration, records, referrals, degree audit, transcripts, credit evaluation, and prior learning assessment for students on TCC’s correctional campuses at the Washington Corrections Center for Women (WCCW in Gig Harbor and the Mission Creek Corrections Center for Women (MCCCW) in Belfair. The Enrollment Navigator position reports to the Dean of Corrections Education.

This position is designed to fulfill in part a contract awarded to Tacoma Community College (TCC) by the Washington State Board for Community and Technical Colleges (SBCTC) to operate a correctional education program in accordance with an interagency agreement with the Department of Corrections (DOC). TCC and its employees working in corrections education are expected to follow all DOC policies, training, security requirements, and institutional mandates. Individuals with lived experience are encouraged to apply.

Essential Functions

• Promote and present information on student education programs and pathways through student orientations.  Meet with students to discuss educational pathways.
• Oversee all aspects of the registration process, including admissions, assessment/testing, credentials evaluation, prior learning assessment, and incoming/outgoing transcripts.
• Manage College ctcLink systems including registrations, degree audit (Academic Advisement Report), grading, drops, beginning and end of quarter processes. Collaborate with the instructional programs to troubleshoot course construction issues.
• Manage the evaluation and posting of accepted credits transferred and the evaluation of credits for credentials, and ensure compliance in the awarding of degrees, diplomas, and certificates.
• Manage student records in OMNI (DOC’s management system) including building and filling classes, managing the RPM/Callout system, posting certificate/degree completions, and managing waitlists.
• Work with the Program Manager, Counselors, and Navigators to recruit students and build program referrals.
• Coordinate activities with the Registrar’s office on the TCC main campus to support program alignment, troubleshoot concerns, maintain accurate records, and resolve issues.
•  Assure the integrity, security, and confidentiality of student records in compliance with federal and state laws, including FERPA.
• Work with marketing staff to ensure timely, accurate production of the yearly college catalog edits.
• Participate in Strategic Enrollment Management and Guided Pathways initiatives.
• Generate reports from the student management system (ctcLink) for enrollment reporting and forecasting.
• Manage the collection, analysis, and dissemination of year-to-date, monthly, and quarterly enrollment data.
• Ensure accuracy of all student and course information reporting to the State.
• Review and enforce TCC academic policies as described in the catalog, including resolution of complaints related to those policies.
• Participate in professional development activities as needed.
• Serve as point of contact for faculty, staff, and students to resolve issues.
• Manage the open and close dates for input of grades into ctcLink.
• May serve on councils and committees as requested or assigned.
• Represent the college at appropriate state and local meetings
• Support and advance the College’s strategic plan.
• Perform other duties as assigned by the Dean of Corrections Education and Vice President for Student Affairs.

Minimum Qualifications 

• Associate degree from an accredited college or university in education or related field.
• Two years of professional-level experience in Enrollment services, student support services or other related work experience.
  OR a combination of education and/or experience.
• Strong computer skills including Microsoft Word, Excel, PowerPoint or other business management software.

Preferred Qualifications 

• Bachelor’s degree in education or related field.
• Experience in a community college environment.
• Experience working in a correctional environment.
• Lived experience.
• Knowledge of PeopleSoft/ctcLink system.

Conditions of Employment

• Successful completion of a criminal history background check prior to employment.
• Attend and successfully complete the Department of Corrections trainings (NHO/CORE).

Desired Qualifications:

• Recognize the complexities of systemic impacts on incarcerated individuals and commit to support their academic success.
• Demonstrated commitment to fostering and supporting a teaching, learning, and working environment that honors diversity, equity, and inclusion.
• Ethics, integrity, and sound professional judgment.
• Excellent verbal and written communication skills.
• Ability to establish and maintain positive working relationships with students, colleagues and staff representing diverse ethnic, cultural, socioeconomic, and learning abilities.
• High organizational and problem-solving abilities. Ability to multi-task, prioritize, and balance a heavy workload.
• Strong interpersonal skills and demonstrated ability to interact with diverse stakeholders, both internal and external to the college.
• Demonstrated ability to work independently and as a member of a team.
• The ability to perform assigned duties in a manner consistent with applicable laws, regulations and goals of the institution, and community and technical college system.
• Ability to abide by DOC policies and expectations for facility security.
• Ability and willingness to work an alternate schedule, as needed.

How to Apply

1. Tacoma Community College online application.
2. Resume & cover letter describing how your educational background and experience align with the responsibilities and qualifications of this position.
3. Copies of transcripts for all colleges and universities attended.
4. Diversity Statement: Tacoma Community College is committed to creating and supporting a multi-cultural climate that welcomes, fosters, respects, and celebrates diversity. Please attach a statement (maximum two pages) describing your experiences with other cultures and communities, your level of cultural self-awareness and how you have integrated both experience and self-awareness into your living/working environment.

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: administrative, Advisor, Enrollment, and navigator. Salaries: 40,000 - 60,000.

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