Job Description

About Generation Hope: 

Founded in 2010, Generation Hope provides mentoring, tuition assistance, case management, and other resources and services to help teen parents become college graduates and to help their children become kindergarten rock stars. To date we have provided more than $750,000 in tuition assistance, supported 200 teen parents in college, celebrated 100 degrees, and worked with 30 children of young parents in enhancing their early childhood education.  We are also launching national work, including a technical assistance program with colleges and universities to assist them in better serving student parents and a policy and advocacy agenda driven by our Scholars.  Click here to learn more about Generation Hope. 

Position:

The  College and Career Success Manager works with the Director of Programming to manage the Generation Hope Scholar Program and is responsible for leading Generation Hope’s Career Readiness Program. This role has ultimate accountability over the organization’s success in meeting career-readiness goals for teen parents in the Scholar Program. The  College and Career Success Manager manages Scholar Program Coordinators and works closely with the Director of Programming to continuously improve the processes, function, and outcomes of the program. S/he also represents Generation Hope to nonprofit partners, students, donors and various other constituent groups. The  College and Career Success Manager should have a solid track record in working with youth and children, a background in college access and/or college success advising, experience in managing a team, possess strategic planning skills, provide outstanding customer service, be an enthusiastic professional, and be able to build relationships with internal and external customers. She/he must have a demonstrated interest in serving low-income students and be dedicated to doing whatever it takes to support our students to and through college.

Primary Responsibilities:

Career Readiness Program Management

• Lead and improve exciting, career-enhancing programming for Scholars, including:
  • Planning, executing, and evaluating the annual Career Clinic 
  • Recruiting members for the Corporate Advisory Council and building and maintaining partnerships with other companies and employers, in partnership with the Director of Development, to create opportunities for Scholars
  • Convening the Corporate Advisory Council regularly to achieve programmatic outcomes and cultivate corporate relationships
  • Creating a curriculum for one-on-one career coaching for Generation Hope Scholars and carrying out coaching sessions
  • Managing the annual internship program, which includes annually placing a cohort of Generation Hope Scholars in internships and designing training and supports to ensure that their experiences are successful
• Evaluate the Career Readiness Program, including designing data collection systems, collecting data, and tracking progress on career outputs and outcomes as well as communicating metrics to internal and external stakeholders and innovating around areas for improvement
• Maintain in-depth knowledge of effective and creative career supports and workforce development efforts in order to provide training and support to staff and Scholars

Scholar Program Support

• Ensure Scholars receive stellar training by collaborating with the Director of Programming and other program staff and by managing, executing, and evaluating the annual Summer Bridge college transition program as well as two In-Service Trainings annually
• Support program team in troubleshooting issues within Scholar/Sponsor relationships and develop strategies to improve and strengthen these relationships, such as addressing challenges through trainings or implementing a month-long campaign or incentive program
• Maintain in-depth knowledge of both federal and school-specific financial aid policies and procedures in order to provide training and support to staff and Scholars
• Provide ongoing and consistent support to Generation Hope mentors by:
  • Assessing their experiences as mentors annually and providing various opportunities throughout the year for feedback
  • Planning and attending activities to foster mentor relationships and peer support and to ensure mentors feel appreciated, such as potlucks or coffee chats 
  • Convening and managing the Sponsor Leadership Council
  • Communicating feedback and mentor needs to the program team and providing suggestions for mentoring improvements and enhancements

Management and Leadership 

• Supervise 2-5 Scholar Program Coordinators, including holding weekly 1:1 meetings for each case manager and providing advice, guidance, and development
• Work with the Director of Programming to hold weekly program team meetings and regular morale activities for the program team

Case Management

• Manage a small caseload of teen parents attending college, providing academic and life support to ensure that they earn their degrees
• Track and maintain Scholar data (contact information, grades, mentor meetings, etc.) using evaluation tracking software. Work with the Director of Programming to collect and analyze data for program evaluation purposes. 

Other

• Work with the Director of Programming to create and strengthen relationships with local colleges and universities to benefit Generation Hope Scholars
• Represent Generation Hope at relevant convenings on higher-ed topics, such as conferences, roundtables, etc., as appropriate 
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

• Other duties as assigned

WE ARE LOOKING FOR A HARDWORKING, INNOVATIVE, COLLABORATIVE INDIVIDUAL WHO THRIVES IN A FAST PACED ENVIRONMENT. THE SUCCESSFUL CANDIDATE WILL HAVE THESE QUALITIES/QUALIFICATIONS:

Required Qualifications:

• Bachelor’s degree
• At least five years experience working with youth, particularly youth from marginalized communities
• At least two years experience with college counseling/advising and/or workforce readiness
• At least two years of management experience 
• Ability to analyze and interpret program performance data and make data-driven adjustments to maximize impact. 
• Compelling and confident public speaker who is comfortable speaking and presenting in both formal and informal settings
• Committed to racial equity with an understanding of the systemic challenges contributing to poverty 
• Strong relationship-builder who can connect with a diverse range of people and groups and inspire people to action 
• Comfortable making fundraising asks of companies involved in the Career Readiness Program and able to “close the deal’
• Excellent written, oral, and verbal communication skills with keen attention to detail and strong organizational skills. 
• Fantastic customer service ethic and high expectations for quality
• Experience planning and facilitating or co-leading workshops and events
• Ability to make people feel comfortable and create rapport
• Access to a vehicle to get to events/meetings around the D.C. metro area that may not be metro-accessible
• Willingness to adjust hours to accommodate the needs and schedules of Scholars. Must be available for special events and trainings, which may occur on evenings and weekends.
• Unquestioned integrity and commitment to Generation Hope’s mission and values

Desired Qualifications:

• Experience with working with teen parents 
• Experience with program evaluation
• Bilingual Spanish/English
• Understanding of the college financial aid process and financial aid options and of public benefits and services available for low-income populations in the D.C. metro area

How to Apply

Job Types: Full-Time. Job Tags: College, Education, job-readiness, and manager.

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