Full-Time Donor Relations Assistant – Full Time
Job Description
Overview
Cascade PBS’s mission is to inform and inspire our community to make the world a better place.
Our vision is to be the most essential and relevant media organization in the region.
Cascade PBS is committed to building a team that represents a diversity of thought, experience, and personal background. Our organization serves a diverse community, in terms of ethnicity, class, culture, language, sexual orientation and disabilities and we are committed to increasing diversity and inclusion amongst our staff population. We encourage everyone interested in this role to apply even if you don’t meet all the requirements.
Hourly Rate $23.58 – $23.58
Cascade PBS offers competitive benefits to team members working 20 hours or more a week.
Benefits include:
- 11 paid holidays
- 1 personal holiday
- 12 days of vacation to start
- 10 days of sick
- Half-day Fridays during Summer
- Company-matched 401(k) Retirement Plan that is fully vested immediately
- Employer paid ORCA card
- Employee Assistance Program (EAP)
- Medical
- Dental
- Vision
KEY RESPONSIBILITIES/DUTIES
- Process gift payments and transactions sent directly to Cascade PBS.
- Input viewer and member comments and feedback into database.
- Process a series of reports, outgoing letters, and mailings in support of membership, fundraising, and viewer support.
- Assist with account maintenance in CRM, including name and address changes, payment updates, etc.
- Support fulfillment of Membership/Pledge premiums and benefits.
- Respond to donor and audience mail and email inquiries.
- Make outbound calls and work cases as assigned by Manager.
- Be a subject matter expert on membership and donor benefits, Cascade PBS programming, and use of Cascade PBS properties.
- May serve as point of contact or back up in the absence of the manager.
- Collaborate with other team members to foster a positive and productive culture and contribute toward the overall growth of Cascade PBS.
- Other duties, responsibilities and activities may change or be assigned at any time with or without notice
REQUIRED SKILLS/ABILITIES
- Working knowledge of MS Office (Word, Excel, and Outlook) required.
- Strong organizational, problem solving, and customer service skills required.
- Fast and accurate data-entry skills; Minimum typing speed of 45 wpm required.
EDUCATION AND EXPERIENCE
- High School diploma or GED required.
- Two years’ customer service experience required.
- Experience with Salesforce preferred.
- Experience entering and maintaining customer database and account information required.
- Experience with donor fundraising database software preferred.
PHYSICAL REQUIREMENTS
- Ability to view data on a computer screen for long periods of time.
- Ability to sit or stand for extended periods.
- Ability to type on a keyboard for long periods of time.
- Ability to lift up to 40lbs.
The hiring process for this role will include a phone screen and a virtual or in-person panel interview. In some instances, additional panel interviews may take place. If you need reasonable accommodation during the job application or interview process, please contact us at
jo**@kc***.org
.
How to Apply
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