Job Description

Water For People is a global nonprofit working across nine countries, bringing together communities, local entrepreneurs, and governments to build and maintain water and sanitation services that will last. We have a sustainable solution to end the global water and sanitation crisis, and our employees across the world help drive this solution.

ABOUT THIS ROLE

The Donor Database Manager is the primary owner of all fundraising data structure, storage, and reporting, with a strong focus on (but not limited to) the Raiser’s Edge database. This role brings a creative, detailed, and relational approach to donor engagement and data management that supports departmental strategies to reach Water For People’s ambitious growth goals. The Donor Database Manager is a key partner for departmental colleagues and other departments across the global organization.

IN THIS ROLE YOU WILL

Fundraising Data Management

• Responsible for Raiser’s Edge database, including setting the business rules for the system and determining permissions for users.
• In collaboration with the Senior Data Analyst, define and maintain nomenclature and coding protocols that undergird reporting and output needs.
• Identify enhancements, customizations, and modifications to the database to support fundraising processes and goals.
• Develop, implement, and document data management processes that ensure the integrity and security of information and compliance with fundraising policies and procedures. Monitor staff usage of applications to ensure procedures are being followed.
• Oversee integrations between Raiser’s Edge and other platforms to ensure optimum data flow, consistency, and reconciliation between systems.
• Devise and administer data-hygiene policies and data-enhancement strategies.
• Build imports to Raiser’s Edge with a consistent approach, ensuring accurate and clean data.
• Generate data selections, including queries and lists (and/or build queries fundraisers can run on their own), and perform data segmentation.
• Lead relationship with customer relationship management (CRM) partner. Keep abreast of and introduce new fundraising technologies, with an eye toward enhancing operations, improving efficiency, and increasing philanthropy.
• Supervise and support daily data tasks to ensure timely recording of donor and gift data and to fulfill ongoing data needs within and across teams.
• Serve as backstop in the Data Coordinator’s absence.
• Work closely with the Finance Department to ensure integration and reconciliation between systems and teams.

Team Collaboration and Management

• Supervise Data Coordinator, including managing and evaluating skill, experience, and professional development needs. Establish performance measurements to ensure consistent and motivating evaluation and goal setting.
• Ensure that new employees to the department receive robust onboarding to Donor Impact data systems. Provide opportunities for ongoing training and continuous learning.
• Identify training needs across the department for users of fundraising data systems and facilitate the training process as needed.
• Support fundraising relationship managers to create and maintain accurate and updated projections and records, including defining the standard operating procedures and expectations for these records.
• Devise and support protocols for global staff usage of Raiser’s Edge based on country/regional capacity and needs.
• Proactively assist users in determining more efficient ways to utilize Raiser’s Edge and provide support when errors and issues arise.
• Serve as a role model for continuous data quality improvement, offering advice and support as needed.
• Foster a culture of collaboration and accountability when pursuing individual and organizational performance standards.

 YOU WILL EXCEL IN THIS ROLE IF YOU HAVE

• At least 3 years’ proven work experience in database management.
• Experience working with multiple databases and software platforms is essential, including relational databases and data visualization tools.
• Familiarity with the philanthropic industry and best practices in fundraising.
• Ability to analyze and review operational procedures, identify problem areas, and optimize performance through procedural changes.
• Demonstrated project management and organizational skills, with ability to establish priorities, balance multiple assignments, and meet deadlines.
• Ability to influence through engagement rather than through direct authority.
• English language fluency.
• Proficiency in Microsoft Office program suite.

 BONUS POINTS IF YOU HAVE

• Specific experience with Raiser’s Edge

 Don’t meet every single requirement but you are excited about this role? Water For People is committed to building a diverse, inclusive, and authentic workplace, so we encourage you to apply even if your experience does not align perfectly with every qualification listed above.  We also value your volunteer work in any philanthropic organization and feel that your volunteer contributions may help us build critical competencies. Please feel free to include all qualifying volunteer experience.

MORE ABOUT THIS ROLE

• This position has the option to work from an office or remotely in one of the following countries where Water For People is present: Guatemala, Honduras, Bolivia, India, Malawi, Peru, Rwanda, Uganda, Tanzania, the United Kingdom, or the United States.
• Candidates must be a citizen or legally authorized to work in the country they live in.
• Ability to work outside regular business hours to meet with team members located in other time zones.
• Ability to work in an open office environment if choosing to work from the Denver, CO office.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Salary Range:

Anticipated salary range: $52,500 – $76,000  for US candidates only. (If based outside the US an equivalent country market – based salary will be determined)

Actual salary will be determined based on experience and other job-related factors.

 OUR BENEFITS:

Benefits are one of the ways we encourage healthy living for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind, and social well-being. To that end, we provide a global Telehealth benefit and a fitness perk to address your holistic health. Healthy living also includes paid time off and a generous retirement savings plan. If the position is based outside the US, benefits will be dictated by the country in which the selected candidate is located. 

Water For People cannot provide immigration sponsorship for this position.

 Water For People is committed to protecting children encountered during our work and by our employees, preventing sexual abuse and exploitation of all individuals with a particular focus on women and children and other marginalized communities in the performance of our work, preventing human trafficking in the performance of our work and in our supply chain and to having a drug-free workplace.  During the recruitment processes, additional documentation will be requested to comply with our policies and in accordance with the legal requirements in your country of residency, this includes a background check. If you apply for employment, we want you to be aware of our recruitment, selection and hiring processes including important policies regarding employee conduct.

Water For People is an equal opportunity employer who is committed to creating a culture of justice, equity, diversity, and inclusion in our workplace. For this position we strongly encourage women and people with disabilities to apply. Water for people strives to create and maintain a level of diversity that reflects the communities we serve. Achieving this—regardless of race, ethnicity, ancestry, tribal affiliation, age, gender, sexual orientation, gender identity, religion, veteran status, disability, socioeconomic class, educational attainment, or other social identities is critical to our ability to have a world where every person has access to reliable and safe water and sanitation services.

Our commitment ensures that we:

• Have a different array of thinking that comes from diverse backgrounds and cultures, enabling us to solve some f the world’s greatest challenges.
• Strive for a culture of inclusion and belonging by treating each other with dignity, respect, and appreciation enabling us to feel welcome, supported, and valued.
• Effectively connect, communicate, and build long-lasting relationships with stakeholders within our diverse communities.
• Have diversity of thought, perspectives, backgrounds, identities, and talents that will support our mission to develop high-quality drinking water and sanitation services are available to Everyone Forever.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: Less than 20,000.

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