Job Description

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

The Director of Software Shared Services delivers operational excellence to the business related to software deployment, software QA, software systems analysis/requirements.

What you will do to contribute to the company’s success

• Manages the 24/7 operational support of all software applications developed, owned, and managed by the Application Development group within the Technology services division.
• Creates an environment of inclusivity where all associates are mentored and empowered to succeed.
• Provides quality coaching, leadership, and direction to a high performing team of 3-4 managers within the Information Systems and Application Architecture department. Cultivates, pursues, and promotes a culture of continued excellence through individual and team growth.
• Collaborates with the Director Software Development and business stakeholders to validate engineered solutions are designed and tested to minimize operational costs and impact to customers.
• Ensures effective lifecycle management processes and maintenance plans to guarantee the high reliability and availability of all UAT and Production applications and software platforms.
• Operates as a key member of the Technology Leadership team by providing direction and support for continuous improvements through the pursuit of Cable One Strategies for Success.
• Develops and controls the annual operating and capital expenditure budget to ensure it is consistent with the overall strategic objectives and is within the overall IT and IS budget.
• Ensures operational excellence by incorporating a method to develop, maintain and communicate key operational metrices, such as Mean Time to Repair (MTTR), Customer Satisfaction (CSAT), Support Tickets, Deployments, Customer Impact (CPX), cost and project quality/timeliness.
• Uses reports, metrics, statistics, charts, and tables to bring awareness of tools, systems, applications, project status, categorization, ownership, and impact to stakeholder’s attention.
• Takes on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values.

Qualifications

• Bachelor’s Degree from a four-year college or university with primary study in Information Technology, Information Systems, Software Engineering or equivalent curriculum providing education in business and information systems required.
• The degree requirement may be bypassed if total experience and skills equate to at least 10 years managing technologist responsible for software support and/or development.
• 5 years or more Experience working in a software development environment wherein there existed a mix between internal custom developed and external vendor-provided solutions required.
• 3 years or more Progressive leadership experience required.
• Experience with developing, implementing, using, and maintaining performance & process-based metrics to drive results and continuous improvement required.
• Experience working in an Agile (SDLC) development environment focused on Continuous Integration and Continuous Development required.
• Must be a self-starter with the ability to work on multiple projects and effectively prioritize and deliver in a fast-paced environment.
• Strong interpersonal and communication (verbal and written) and presentation skills.
• Must be able to develop, maintain and reinforce alliances internally and externally to create a mutual benefit.
• Ability to develop solutions to complicated issues using abstract thinking in new or complex situations.
• Strong leadership skills, consensus building capability, influencing skills and credibility with other functional areas; demonstrates the ability to lead change in a complex organization.
• Agile Scrum Management Certification preferred.

Core Competencies 

• Committed: Values each and every customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) – 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks 

• Tuition reimbursement (up to $5,250 on 1st year)
• Up to seventy-five dollars a month towards cable and internet services
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

We’re an Award-Winning Organization!

• 2022 Forbes’ “America’s Best Midsized Employers”

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. “Stronger Together” is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: #management, agile, Cost, Customer Impact, Customer Satisfaction, Deployments, director, Mean Time to Repair, Project Quality, SDLC, shared services, Software Development, stakeholders, and Support Tickets. Salaries: Not Disclosed.

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