Job Description

Denver’s Community Planning and Development Department (CPD) is seeking a talented leader who exemplifies the characteristics of a collaborative and energetic work environment to fill our Director of Performance and Operations position. If you have a passion for making data-driven business decisions, innovation, creativity, and driving policy change to help shape a world class city, then we want you!

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver (CCD) means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Click here to find out about all the amazing benefits and reasons to work for CCD!

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The expected starting salary range for this position is $103,977-138,000/year, based on education and experience. We also offer generous benefits for full-time employees which include but is not limited to:

• Four (4) Medical Plans, Dental, Vision Insurance
• Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%)
• 457 (b) Retirement Plan (no early withdrawal fee!)
• PTO (over 3 weeks in your first year) and 12 paid holidays
• Yearly Merit Increase
• STD, LTD, HSA, FSA, Life Insurance
• CARE Bank, Family Leave Benefits
• Employee Assistance Program, Employee Volunteer Program
• Tuition Reimbursement (up to $2000/year), We Qualify for Student Loan Forgiveness Program
• Learning and Development Opportunities; Courses and Career Development Resources
• EcoPass (unlimited free RTD bus/train rides)

Location

This position is located at the Wellington Webb Building, located at 201 W Colfax Ave. Denver, CO 80202. The Webb building is currently going through construction, so you may also work from Republic Plaza located at 370 17th St. Denver, CO, 80202 during construction periods.

The City and County of Denver supports a hybrid workplace model. Employees’ physical work location is based upon the position’s job duties and requirements, customer service and responsiveness, team and individual performance, and business needs and requirements. Our current practice requires in-office work for all employees for a minimum of three days per week. Business needs and initial onboarding may require additional days in the office.

9/80 flex option available after successful completion of six-month probationary period.

What You’ll Do

The Director of Performance and Operations will hold a vital senior leadership position on the Executive Director’s Senior Leadership Team and will have the opportunity to perform impactful work, while collaborating closely with other team members to set the vision and strategy for Denver’s Community Planning and Development Department. The Director of Performance and Operations will leverage business performance data to identify and implement innovation opportunities, process improvements, and needed investments or reforms.

The Director will provide high-level leadership support to the following work groups within the Performance and Operations division: finance and accounting, operations and administration, performance and data management, and customer service and support.

The Director of Operations will be responsible for the following four key areas:

• Departmental Leadership & Collaboration: An essential responsibility for this position is to be a leader in the department and city in advancing innovation and performance management based on data insights and analytics. This will involve setting ambitious goals and overseeing the progress of all CPD teams toward these goals, in alignment with the Executive Director’s strategy and vision
• Finance and Budget Allocation: In coordination with the CPD senior leadership team, take the lead in preparing the yearly budget submittal and putting together budget presentations as part of the process
• Operations and HR: Implement long-term operational strategies, while working closely with senior management to achieve the agency’s business operations and HR objectives
• Performance Metrics/Insights/Analysis: The Director of Performance and Operations will work closely with a Data Performance Supervisor who leads a data performance and GIS team that serves the entire department. The Director, in collaboration with the Data Performance Supervisor, will be responsible for a performance management framework that aligns individual programs around a common purpose and holds leadership accountable for performance improvement

Please note that the department is initiating an examination of the current structure to identify opportunities to support improved efficiencies and streamlined management. While the responsibilities of this position are subject to modification through that effort, the core functions related to leadership, innovation, and data driven performance management are not likely to change significantly.

What You’ll Bring 

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You’ll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate will have an eye for identifying opportunities and bringing unique and creative solutions to drive change and improvement within the department.

Our ideal candidate will have some or all of the following skills and experience:

• At least 7 years of progressive experience working in a performance centric and continuous improvement environment with a focus in human resources, finance and/or operations
• At least 3 years of senior leadership and management experience, including leading teams towards achieving ambitious goals and strong outcomes
• Demonstrated leadership with the ability to lead internal change effectively and build rapport across teams and clients/customers
• Demonstrated experience with multi-year strategic planning, including budgeting
• Track record of successfully dealing with human resource and operational issues at a department level
• Strong communication skills (both written and verbal)
• Outstanding interpersonal and teamwork skills
• Experience in government sector preferred

Required Minimum Qualifications

• Education requirement: Bachelor’s Degree in Business Administration or a related field based on a specific position(s)
• Experience Requirement:  Five (5) years of experience at the type and level of functional or operational management, which must have included management of manager level leaders and staff
• Education/Experience Equivalency:  Two (2) years of the appropriate type and level of experience may be substituted for each required year of post-high school education
• Additional appropriate education may be substituted for the minimum experience requirements

Application Deadline

To be considered for this position, you must include the following on your job application (upload the attachment(s) to the Resume/CV section on the My Experience tab):

• Cover Letter

Please submit your application as soon as possible and no later than October 2nd, 2024, at midnight to ensure consideration.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 100,000 and above.

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