Job Description

WELCOME TO YOUR CENTER!

Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center currently has over 75 staff working at five facilities across San Diego County.

As of 04/01/2023, the Center has relaxed its COVID-19 vaccination requirement for employment. New employees are encouraged but not required to be vaccinated. The Centre reserves the right to amend this requirement based on health concerns and/or governmental recommendations to protect the well-being of our community. If this requirement changes, employees will have 30 days to comply.

POSITION SUMMARY

Reporting to the Senior Director of Programs, the role of the Director of Community Programs is to facilitate community connection to The Center, empower the community through gathering, planning, and executing community celebrations, ensure the success of Center programs through intentional services integration, and supervising management staff responsible for The Center’s community programs such as Crisis Services, Black Services, Transgender/Non-Binary Services, Latino Services, and Women’s Services.

PRIMARY ROLES & RESPONSIBILITIES:

1. Program/Impact Area Management, Implementation, and Outcomes
   • Collaborate with Senior Director/Chief to develop, implement, and monitor the Plan of Action (POA) and meet all goals, objectives, and work processes for this area to ensure achievement. As needed, train staff/teams.
   • Develop, implement, and own all departmental work plans, processes, and workflows needed to achieve and meet all goals and objectives.
   • Works collaboratively with The Center’s quality assurance department to develop, and implement data collection, monitoring, reporting, and continually investigate and introduce improvement measures and best practices.
   • With the support of community program staff, plan, execute, and oversee various community events throughout the year such as the Red-Hot Dance, Come Home for the Holidays, and program-specific resource fairs.

1. Program Evaluation, Reporting, and Grant Support
   • Review program data entry, metrics, and reports to ensure community programs adhere to funder reporting requirements.
   • Monitor program performance at a minimum of monthly to ensure programs are on target to achieve deliverables or timely adjustments are made to support achieving deliverables.

1. Team Development & Mentorship
   • Lead and oversee all of the Center’s community programs, including Crisis Services, Black Services, Transgender/Non-Binary Services, Latino Services, Women’s Services, and Men’s Services.
   • Directly supervise the work of the respective team(s)/department(s)
   • Oversee the job performance, and achievement of well-defined goals from work plans, navigate complex problem-solving, and address any program and staff-related issues.
   • Serve as a mentor to staff by embodying The Center’s core values of dignity, inclusion, compassion, respect, equity, and equality.
   • Oversee and assist in the hiring, supervising, and training of assigned staff.
   • Mentor staff in attaining personal and professional goals.
   • In collaboration with the Senior Director/Chief, provide guidance and direction to managers, and staff regarding employee issues, development, and interpretation of personnel policies.
   • Conducts annual performance evaluations of managers and ensures that performance evaluations are completed for staff under this position’s line of services.
   • Lead the Services Integration meeting for program staff to ensure services are integrated and support cross referrals, collaboration, and open communication.

1. Fiscal/Budget Management

1. • In collaboration with the Senior Director/Chief, create and oversee assigned budgets.

• Review budget to actual spreadsheets monthly and provide recommendations about spending and budget revisions to ensure contracts are appropriately spent according to grant/contract guidelines.
• Collaborate with the accounting, contracts, and compliance teams regularly to ensure teams are aligned with the fiscal aspects of the department’s services.
• Review and approve spending requests.

REQUIRED QUALIFICATIONS:

• Education and/or Experience: 3 years of experience in a program or case management role within the LGBTQ+ community, with at least 2 years of supervisory/leadership experience.
• Leadership: Must demonstrate a strong understanding of equity vs equality and power and privilege
• Computer Skills: Must be comfortable working in PC/Windows-based environments. Must have proficiency with Microsoft Office, particularly Outlook, Word, and Excel
• Other Skills: Must demonstrate competency in working with a variety of diverse populations. Must demonstrate a client-centered, sex-positive, non-judgment attitude. Must have excellent interpersonal skills. Must have the ability to manage multiple competing tasks with shifting priorities. Those with lived experience as a member of a historically under-served community (i.e., low-income, communities of color, LGBTQ+ communities, immigrant communities, etc.) are strongly encouraged to apply
• Language Skills: Fluency in English

PREFERRED QUALIFICATIONS:

• Education and/or Experience: Master’s degree in social service areas such as social work, psychology, counseling, or non-profit management.
• Computer Skills: Experience with Clarity, the regions homeless management information system, experience with Apricot, The Center’s electronic health record system
• Language Skills: Fluency in Spanish

COMPENSATION & BENEFITS:

• Compensation: The pay range for this position is $71,000.00 to $81,000.00 and is commensurate with experience. This is a Full-Time Regular Exempt
• Benefits: The CENTER offers a robust benefits package, inclusive of Competitive Pay Scales, 401(k) Retirement Plan (with company match), Flex Time Opportunities, Full Medical, Dental, Vision, and Chiropractic Health Coverage, Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children, Full-time and Part-Time Schedules, Generous Vacation and Holiday Benefits, Professional Training & Development Experiences, Opportunities for Promotion & Advancement

Please review the current job openings by clicking the button below. If you believe you possess the heart and skills for any of these (or any other) exciting job opportunities, we encourage you to apply. Instructions for how to apply are included in each job announcement. We regret that we are unable to accept telephone inquiries.

Equal Opportunity Employer

The San Diego LGBTQ Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: $71000-$81000. Salaries: 60,000 - 80,000.

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