Full-Time Director, Implementation
Job Description
Who we are: Groups360 is a marketplace enabling more efficient commerce in group travel. Through its innovative technology, Groups360 reduces cost and complexity for both suppliers and consumers of group meeting services. This innovative, high-growth company seeks individuals with a team orientation, high work ethic and passion for solving customer obstacles.
Why you want to work for us: Groups360 strives to be an employer of choice, we offer competitive salaries, uncapped potential and we contribute to the cost of the fantastic benefit We offer: Medical, Dental & Vision, HSA/FSA, Commuter Benefits, EAP and online discounts to a variety of goods and services, including identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!
We are looking for: Go-getters! People ready to move fast, be a part of something special! Are you a self-driven individual that likes to step up and take the reins of their respective position on a team? Do you like to make a difference? Would you like an opportunity that allows you to put your stamp on things? Do you like to know that you are on a team that values your contribution? Do you like knowing that you are appreciated and recognized for your individual contributions to the team? If you answered yes to the above questions, we would love to speak with you further about a career changing opportunity for the position outlined below.
The role: The Director, Implementation is responsible for driving adoption and implementation of GroupSync’s suite of products. This role partners with Groups360’s Customer Success, Sales, Technology and Product Teams to ensure that products and features purchased by Groups360 customers are implemented completely and on time.
What you will do:
- Drive overall projects and serve as the project manager for external customers throughout any active development, deployment, and implementation of products.
- Collaborate with the Customer Success team assisting in the creation, design, and implementation of a comprehensive digital onboarding experience for all user types.
- Engage in and manage relationships with internal and external stakeholders to implement and maintain digital service applications.
- Be an exceptional communicator through meetings, emails, conference calls, etc. The Director, Implementation is comfortable presenting to all size groups and audiences, including senior executives, partners and customers.
- Act as the single point of contact of all things for assigned customers.
- Partner with Groups360 Customer Care, Sales, Marketing, Technology and Product Teams to facilitate the modification of internal digital service applications ensuring compliance with established policies, procedures, regulations and laws.
- Collaborate and communicate implementation plans ensuring alignment with internal departments; gather suggestions and communicate deadlines to specific departments involved with each customer product implementation.
- Oversee and schedule requirements gathering process. Schedule training to assist the Client with the configuration of the product.
- Demonstrate product features and functionality to external customers.
- Facilitate effective communication between internal and external stakeholders by maintaining direct and routine dialogue aimed at resolving roadblocks and meeting implementation deadlines.
- Manage customer expectations and help them to develop realistic milestones and delivery dates.
- Track customer feedback throughout implementation process and assist with post implementation reviews, identifying gaps that exist and areas for opportunities; reviews customer feedback with internal stakeholders to determine opportunities for process improvement.
- Assess, plan, and manage project risk and contingency tactics, anticipating and resolving issues before they escalate.
- Track and provide customers with visibility to Groups360 progress and timelines.
- Hold internal and external stakeholders accountable to the deadlines that have been agreed upon.
- Assess, plan, and manage project risk and contingency tactics, anticipating and resolving issues before they escalate.
Education and experience:
- Bachelor’s degree preferred or equivalent
- 5+ years of project management experience.
- 3+ years’ software implementation experience.
- 3+ years working directly with business/customers to understand business needs and applying technology solutions to those requirements.
- Experience using project management software (e., Monday.com) required.
Additional eligibility qualifications:
- Ability to measure and analyst key performance indicators (ROI and KPIs).
- Excellent verbal, written and group communication and presentation skills; ability to utilize communication skills to effectively influence across functions and business units as well as across different leadership levels.
- Excellent organizational & analytical skills and ability to multi-task in a fast-paced environment.
- Results-driven and execution-oriented personality, ready to take ownership and get results.
- Strong empathy for customers and a passion for revenue and growth.
- Proficiency in Microsoft Office 365 Suite.
- Valid driver’s license.
Core Business Hours: 8:00 a.m. to 5:00 p.m. M-F, HYBRID; these hours may vary depending upon your position and work requirements.
Status: Full-time, Exempt
Travel: Ability to travel 10-20% of the time.
Location: Brentwood, TN (Hybrid)
(Company will not sponsor C2C or Work-related Visas)
Groups360 is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.
How to Apply
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