Job Description

Join Sparklight, a Cable One, Inc. (NYSE: CABO) brand, as our Desktop Infrastructure Engineer. In this role you will: analyze, design, architect, and deploy standardized infrastructure within Cable One. You will also analyze and monitor the effectiveness of Cable One’s server, storage, and application client computing infrastructure and provide tactical changes to the operating environment to minimize cost, increase effectiveness, and reduce downtime. You will also be an escalation point for the Infrastructure Operations Desktop Support team and will work collaboratively withPlease  the Operations and other Engineering resources on the teams.

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

What this position does to contribute to the Company’s success:

• Analyzing, designing, and implementing new software and/or hardware (physical or virtual) to support business initiatives.
• Analyzing business and technical project requests to estimate time and cost required for proper planning and implementation of technology infrastructure.
• Troubleshooting, resolving, and analyzing root cause for technical escalation from internal teams and departments.
• Tracking and monitoring Service Level Agreements with external vendors.
• Contributing to workstation roadmap planning for anticipated changes in technology and requirements.
• Creating and improving IT processes to secure data to ensure protection of Cable One’s information assets.
• Clearly documenting engineering solutions, standard operating procedures, and run books for turn over to other teams. Presenting ideas and designs for technology initiatives that implement new and enhanced capabilities for Cable One’s systems.
• Evaluating and recommending new technologies and applications that enable Cable One’s strategic roadmap for IT systems.
• Evaluating and documenting standard operating procedures for third-party product upgrades and implementation and operation.
• This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values.

Qualifications:

• Associate’s degree (A. A) or equivalent from two-year college or technical school; and a minimum of three years of related experience and/or training; or equivalent combination of education and experience.
• Bachelor’s degree preferred.
• Minimum of 3 years of hardware and/or software experience preferred.
• Experience implementing security best practices and data protection for large enterprise environments preferred.
• Prior knowledge and experience using scripting languages, such as PowerShell, VB, Shell Scripting, Perl, JavaScript, etc. preferred.
• Knowledge of networking, configuring Network Interface Controllers (NICs), troubleshooting, diagramming, and layer 3 protocols preferred
• Industry certification in Microsoft Windows is preferred (such as: MCSA, MS 100-101, SCCM, Azure, AZ-900, AZ-104).
• Experience in Windows Virtual Desktop on Microsoft Azure is a plus.
• Strong experience in SCCM and related technologies.
• Strong Experience with:
  • GPOs
  • Active Directory
  • Office 365
• Excellent computer skills, including Microsoft Excel and Microsoft Word.
• Sound analytical and troubleshooting skills.
• Must be a self-starter and a team player.

Core Competencies

• Committed: Values each and every customer, while working hard to keep their business and support our communities.

• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.

• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.

• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations. 

Benefits: Cable One appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans – start when you start!
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) – 100% company match (match program starts after 1 year of service, up to 5% of salary)
• Life insurance (self, spouse, children)/ business travel life insurance)

Plus other perks:

• Tuition reimbursement (up to $5,250 on 1st year)
• Up to seventy-five dollars a month towards cable and internet services
• Annual community support to various organizations across the U.S.
• Associate recognition & award program 
• Advancement opportunities
• Collaborative work environment
• Onsite fitness center 

Pre-hire processes: Cable One, Inc. is committed to keeping our associates and customers safe.  Job offers are contingent upon the results of background, drug screening and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. At Cable One and our family of companies, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force. “Stronger Together” is not just a verbal cue, it is the motto that our associates live by, exemplify and embody each and every day. Cable One provides equal employment opportunities to all individuals of different races, colors, creeds, national origins, genders, marital and veteran statuses.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: Microsoft Windows and SCCM.

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