General Purpose:

The Data Specialist is responsible for supporting the data product line by the development, collection, and verification of the data, and the production and governance of data resources, used to produce nationally recognized Medical Group Management Association (MGMA) healthcare surveys and products as well as support the daily operations for the Data Solutions department as needed.

Essential Functions:

• Provides primary customer support for the department by providing technical interpretation of the MGMA reports and related products and services using ORCA and Excel databases.
• Monitors the MGMA member Community information sharing site and responds to member inquires and provides feedback for team discussions at daily standups.
• Provides daily customer support for survey and data product inquiries via phone path and email.
• Provides the primary support for web-based demonstrations and training sessions of the MGMA DataDive.
• Audits and maintains up to date external resource and process documentation such as frequently-asked-questions (FAQs), glossaries, user manuals, instructional videos, and similar and verifies and/or informs team members.
• Maintains up to date internal data resources such as Teams Data Resources channel, OneNote Data Resource Table of Contents, and similar.
• Supports with the onboarding of new hires.
• Ensures that MGMA Data Resources are up to date and acts as primary support for web-based demonstrations and training sessions of MGMA Data Dive.
• Maintains confidentiality of all survey data.
• Assists Project Team Leading on planning as needed.
• Manages day to day work assignments, data editing, data verification and data entry as necessary.
• Other duties as required and necessary to ensure the success of the organization.

Supervisory duties:

• None

Knowledge, skills, and abilities:

• Ability to consistently promote, support, work, and act in a manner in support of MGMAs mission, vision, and values.
• Ability to maintain strong knowledge of MGMA tools and other healthcare resources.
• Outstanding customer service skills and the ability to communicate effectively in various mediums.
• Ability to perform basic database functions and manipulate data through the download/upload processes.
• Must be highly detail oriented.
• Must be organized, eager to learn, able to take initiative, work independently and be creative.
• Must be able to communicate with Association members regarding financial, compensation and productivity information as reported in surveys.
• Must have the ability to establish and effective working relationships.
• Strong skills in Microsoft Office Suite.

Knowledge, skills, and abilities:

• Ability to consistently promote, support, work, and act in a manner in support of MGMAs mission, vision, and values.
• Ability to maintain strong knowledge of MGMA tools and other healthcare resources.
• Outstanding customer service skills and the ability to communicate effectively in various mediums.
• Ability to perform basic database functions and manipulate data through the download/upload processes.
• Must be highly detail oriented.
• Must be organized, eager to learn, able to take initiative, work independently and be creative.
• Must be able to communicate with Association members regarding financial, compensation and productivity information as reported in surveys.
• Must have the ability to establish and effective working relationships.
• Strong skills in Microsoft Office Suite.

Education:

• An Associate degree in Business or Healthcare Administration, Psychology, Sociology, Statistics, Quantitative Methods, or related field is required.
• A Bachelors Degree in Health or Business Administration, Psychology, Sociology, Statistics, Quantitative Methods, or related field is preferred.

Experience:

• One (1) or more years of experience in a customer service in healthcare or business administration, survey research or closely related field experience is required.
• Knowledge of Microsoft based products such as Word, Excel, Outlook and Internet applications is required.
• Knowledge of OneNote, SharePoint, Dynamics is preferred.
• Knowledge of the healthcare industry or previous work experience in a medical practice is preferred.
• Accounting and database experience are preferred.

An equivalent combination of education and experience may be substituted on a year for year basis.

Check out our benefits here: https://mgma.com/about/careers/careers-1