Full-Time CX Analyst
Job Description
Premier Talent Partners has partnered with our Crypto/FinTech client to find their next Customer Experience Analyst (fully remote). This position is full-time, permanent, and open to applicants near Austin, TX, NY Metropolitan Area, Los Angeles, CA, Miami, FL, and Scottsdale, AZ! If you are motivated, detail-oriented, and have a passion for client services – we’d like to hear from you!
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PLEASE NOTE: During the application process, you will be required to create a profile in Premier’s talent platform, Ajna. Once your profile has been reviewed, you will be matched with specific jobs.
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Responsibilities
- Provide world-class service to our US client base via chat, phone, and email
- Represent the company and product at the highest possible level
- Provide insight and feedback on issues, trends, and bugs to Manager and product team.
- In-depth understanding of multiple workflows, policies, and tools
- Assist Manager in documenting updates and changes to new and existing processes, training decks, and flowcharts
Qualifications:
- Minimum of 1-2 years of relevant experience, preferably in financial services, technology, and/or customer support
- Flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization
- Experience with payments, fraud, account access, trust, and safety or other relevant operational domains a plus
- Authorized to work in the United States
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Premier Talent Partners is a recruitment firm specializing in the areas of contract/temp, temp-perm, permanent, and payrolling needs across all industries, supporting equitable hiring nationwide.
Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.
How to Apply
To be considered for this position, please register here in our talent platform. From there, you will be able to synch up with your Candidate Success Manager who will help you optimize your profile and assist you through the job search process.
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