Part-Time Customer Support Specialist I – 24-29 Hours
Job Description
Job Description
The Customer Support Specialist must accurately and expediently answers inquiries on all types of new and existing products and services. Must maintain a thorough knowledge base of bank/call center products, services, policies, and procedures. Is responsible for achieving entry level departmental service standards and sales goals as set forth by senior management. Must develop the necessary skills to work independently in a remote or onsite environment
Responsibilities:
Serves as bank’s first line of response for a high volume of inbound calls with varying degree of complexity. This role includes the following:
- Must maintain a detailed knowledge base of bank’s basic products, services, policies, procedures, maintenance and regulatory requirements. Is able to handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to both the bank and customer.
- Actively listens to determine full extent of customer’s needs while appropriately applying different approaches to affect desired outcome.
- Ensures effective customer communication by utilizing superior verbal and written skills.
- Must be able to handle basic customer complaints and problems with minimal assistance. Is able to recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel as needed.
- Responsible for achieving entry level sales and service standards as set forth by senior management.
Requirements:
Education and Experience:
- Associate’s Degree or related knowledge/skills base gained through experience preferred.
- Customer Service background preferred.
- Call Center experience preferred
- Service and sales background a plus
- PC and data entry skills required
- Proven previous job stability a must
Skills/Knowledge:
- Excellent written communication skills
- Excellent verbal and listening skills including good grammar, tone of voice and diction
- Ability to work effectively with others in a diverse population
- Punctuality and consistent work attendance is required
- Bilingual a plus
Working Conditions
- Must be flexible and adaptable about work schedules, which may include weekends
- Must have the ability to use a headset and sit for long periods of time
- Must be able to work in a fast paced, high volume work environment
- Moderate to high noise level
Previous success hiring people with similar job titles to these:
- Customer Service Representative
- Call Center Representative
- Inbound Call Representative
- Retail Service Associate
Perks:
- Incentive Pay based on performance goals
- Remote work flexibility after a desired length of tenure and good performance
- Hire immediately
- Growth opportunities
- Great benefits
- Strong culture
- Work life balance
About Us
Committed. Inclusive. Courageous. Eastern Bank has built a legacy of investing in the communities we serve and helping our customers, communities and employees thrive and grow. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.
As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.
How to Apply
Copy and Paste the below link to your browser and click "Apply Now" https://gka.fa.us1.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/133/?utm_medium=jobshare If you have any questions please feel free to email: talentacquisition@easternbank.com206 total views, 0 today