Job Description

SEEKING an ambitious, enthusiastic, committed, and organized team player to join our small (but mighty!) online business.

If you’re looking for a fulfilling career in a mission-driven company, you’re in the right place. Life and career coach, reverend, and entrepreneur Brian Patacca & Team BKP are hiring (learn more about Brian here). 

As the Customer Support & Client Services Manager (or as you’ll be known around here: the Client Success & Happiness Manager), you will have the opportunity to work closely with Brian to create an extraordinary experience for thousands of actors and creatives. In this role you will act as the guidance counselor and cheerleader for our students. Your entire job is to help actors find success in our programs (and in the world!), so if you love to help empower people, this job has your name all over it!

Our mission is to help actors land fabulous representation, get more auditions, book great projects, and create structure so they can do the work they were born to do with confidence and clarity.

RESPONSIBILITIES

Program Support 

• Make our clients feel special
  Create a sense of belonging for our students by hosting Zoom kick-off calls, connecting with them inside our Facebook groups, responding to questions via email and in the Zoom chatbox, always bringing a personal touch to your communications – all with the ultimate goal of making our students feel empowered and seen. Be the person with the answers.

• Stand for our clients’ success
  Make sure they have everything they need to make decisions and keep achieving their goals. Whether that’s sharing Zoom call recordings, answering emails, walking them through how to share a Google doc, or jumping in with a handy link to a pesky worksheet they can’t find. Whatever is needed, you’re there.

• Create a Michelin Star-worthy container for fabulous coaching 

Manage Zoom tech, organize client questions, and keep your eyes and ears open for any sensitive situations that might come up so our clients feel safe and seen – all with the ultimate goal of providing an incredibly seamless experience on our live coaching calls.

• Take center stage!

You’ll moderate our monthly Guest Expert bonus trainings, host intimate Zoom kick-off calls with our new students, play wing-person to Brian, and make announcements on our calls – this may also include hosting member-only Zoom calls on your own. Yes, this means you have to be willing to speak up and be seen! 

• Deliver the goods
  Manage our paid client programs by coordinating our schedule, overseeing our course platform, including the production and distribution of recordings, as well as having a pulse on client experience so you can pitch potential improvements. 

Professional Writing 

• Good with words
  Write snappy and clear copy to motivate and engage our students – including FB posts and events, our weekly newsletter to members, captions on our course platform, and emails sent directly to our students. 

• Copyediting

You loooove to jump in and make copy sound more enticing and clickable. And you’re not afraid of a blank page either! Regularly offer revisions and edits to our clients’ copy.

• No one slips through the cracks – not on your watch! 

You are the hero of clarity and confusion is enemy #1. You’ll manage the schedule, coordinate email automations, and use our systems to deliver crystal clear messaging to our students – this way they’ll show up at the right place at the right time, every time.

Team Projects

• Keep our eye on the prize

Strive to make every client feel special while also honoring our boundaries – it’s impossible for Brian to personally respond to every client question so you are a first line of defense so that the team can stay afloat.

• Be a pinch hitter 

Jump in whenever we need the extra hands! You’ll provide support like following up on emails, scheduling, graphics, and problem-solving any last-minute to-do items that come up so that our team can stay on target.

• Be Our Biggest Fan
  Fall in love with our mission, our community, the team (us), plus our paid, and free offerings so you can be the resident expert on what it is we do. That’s everything from the Facebook groups, to Zoom webinars, to free downloads, and everything in between. You understand the overall mission and embody that understanding to get your job done.

COMPENSATION

• Full-Time Employment
  40 hours per week. Monday-Friday 8am-4pm/9am-5pm PT, with some flexibility.
• Salary: $24-28/hour, depending on experience.
• Paid Holidays & Paid Time Off.
• Immense room for growth. 
• Location: Anywhere in the United States – this role is fully remote.
• Status: You’ll be an employee and must be authorized to legally work in the United States.

THIS JOB IS FOR YOU IF…

• You believe customer service means people should be heard and kindness above all else.
• You have a great work ethic, but don’t take yourself too seriously. 
• You’re naturally organized and tech-savvy (and if you don’t know how to do something, you love to jump right in to figure it out!).
• You take pleasure in writing fun and informative emails. And you’re good at it. Period.
• You love a good brainstorming session and always have something to add (e.g., identifying blindspots and coming up with solutions excites you but you know it’s not personal if your idea isn’t chosen).
• You know how to communicate efficiently & effectively – we don’t need the whole story, we’re more interested (and excited!) about your solution.
• Routine makes you feel complete – daily, weekly, monthly, quarterly, annually. You take pride in getting better at doing the same things.
• Diversity, equity, inclusion and justice are important values for you. See our Anti-Racism Action Plan here.
• Detail, details, details! You know the details matter and you’d never dream of sending something out that doesn’t look just right. Typos and off-brand ideas are a no-no.
• Relationships matter to you. You understand that results are created through and with others so you take the time to build, nurture, and invest in the people you interact with every day.
• No task is too big or too small for you. You looove to work independently and check things off a list.
• You’re invested in your personal and professional development and want to grow in a fun, fast-paced company culture for the long term. 
• This is a job for someone looking to have a career that grows with a company that makes a real difference in the world.

THE FOLLOWING QUALIFICATIONS ARE A MUST: 

• Customer Service Experience  
• Sales experience and love of helping people to take action (no matter how many questions they ask) 
• Exceptional communication skills – written & verbal
• Entrepreneurial spirit & business-savvy (but this is not a good fit if you secretly want to launch your own coaching business)
• High emotional intelligence, excellent communicator/self-aware, empathy is one of your superpowers  
• Experience with scheduling: booking appointments and/or classes
• Good at thinking on your feet (in your home office, in your favorite sweatpants!)
• Time management and prioritization skills

• Experience coordinating, and completing multi-step projects

THE FOLLOWING QUALIFICATIONS ARE A PLUS:

• You’re familiar with and/or interested in the entertainment industry 
• You gotta love talking to actors, but not wanna be one 
• Eye for design and like to make things pretty 

• Good with numbers
• Fabulous vocabulary
• You like to read (tell us about your fave book or most recent read in your application!) 

SOFTWARE MUSTS

• Facebook Page & Groups – creating posts, comments, and events 
• Gmail to manage client emails and communications
• Asana and Google Sheets to manage projects, assign tasks, and cross things off the list!
• Slack for in-the-moment team conversations
• Zoom for video conferencing
• Google Drive to store shared files
• Google Forms to survey our customers and prepare their questions for our calls
• Google Calendar to manage our calls, our private clients (and our CEO!)
• CRM experience (we use Drip)

SOFTWARE NICE-TO-HAVES

• Experience with any of the following programs is not necessary, but a definite plus, so please let us know about it in your application: Drip, Leadpages, Airtable, Zapier, Acuity, Mailchimp, Thrivecart, Stripe, Jotform, Canva, Loom, BombBomb, Thinkific, Bluehost, WordPress, Bitly, Google Slides

HOW TO APPLY:
If you’ve read this far & this sounds like you, please click on the link below to submit your application:

Submit your application here → https://forms.gle/9LVoLMYxQ9sCDpjg8

As a company, we value diversity, equity, and inclusion. We encourage people of all ethnicities, nationalities, genders, races, abilities, and sexual identities to apply.

We are accepting initial applications from now until Monday, May 9th at 9AM PT. 

If you’re chosen to move forward, you’ll be notified shortly after your application is received. We’ll assess the top candidates in the following weeks (depending on how many applicants we have). If chosen, we’ll invite you to do at least one assessment, one work sample and 1-2 Zoom interviews. 

If you don’t hear from us, thank you so much for applying and we will keep your application for consideration in the future!

GOOD LUCK WITH YOUR JOB SEARCH! 

Thank you for your submission and your time. 🥰 We can’t wait to hear from you!

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 40,000 - 60,000.

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