Full-Time Customer Success Manager, Accelerate
Job Description
Remote, North America
Who are we?
Ally.io is a Strategic Goal-Planning & Execution Management software that enables businesses like Slack, Remitly, Ticketmaster and Accolade to operate with the organizational alignment, agility, focus and transparency they need to match the fast pace needs of their evolving markets. Ally.io is based on the OKR framework which is an operating model for running agile teams/businesses and that has been made famous by Google and other industry leaders.
Our team is fueled with a passion for innovation, growth, and a relentless commitment to making the businesses and teams achieve amazing results. We hire dynamic, passionate, and innovative individuals who thrive in fast-paced environments.
The Opportunity:
We are looking for a Customer Success Manager or Account Manager who has an unstoppable drive for customer satisfaction, revenue retention and revenue growth. Successful candidates must be personable, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The CSM role is a critical part of Ally.io’s strategy and is responsible for customer health and retention. We are seeking an individual who is inherently a customer advocate who thrives in a startup environment.
What will you do?
- Work with a segment of primarily SMB and self-led customers, responsible for revenue retention & growth
- Utilize technology to proactively communicate with customers to drive success, engagement and an optimized experience at scale
- Contribute and test different touch points across a customer journey from welcome to expansion/renewal.
- Proactively identify and lead CSM process improvements for the SMB segment that also aligns across other segments.
- Identify areas of opportunity for growth to expand success of a customer, in collaboration with sales
- Achieve quarterly targets across retention, customer satisfaction and health
- Collaborating with internal teams on the customers’ behalf
- Work with marketing team to support voice of customer opportunities
- Work with leadership and cross functional teams to drive customer success strategy ongoing
Qualifications
Is this you?
- College degree or 4+ years of equivalent experience – bonus points if you have experience with OKRs
- 1-3+ years working with B2B SaaS customers in a CS or Sales capacity
- Know how to convey a vision & support adoption strategy—you can communicate the advantage of OKRs and empower customers with a sense of what’s possible
- Excellent verbal and written communication skills
- Self-driven and proactive in nature
- Strength in multi-tasking, prioritization, attention to detail, and organization
- Excellent teammate who gives ideas to improve processes
- Patient and active listener
- Are results-minded and see how to capitalize on the diverse strengths of people around you to succeed
- Are a doer—you find the opportunities to help customers and you take them
Benefits
- Ownership and autonomy to drive customer and culture initiatives
- Career Development – learn & be mentored from experienced co-workers
- Competitive salaries
- Medical Insurance
- Paid time off
Additional information
Why Ally?
- Ally has a culture that is customer obsessed, radically transparent, constant strive for excellence and unstoppable drive for results
- A supportive environment where you will be surrounded by colleagues committed to helping each other learn, grow and have fun
- We offer competitive pay and great benefits including health, dental, and vision
- We are funded by some of the best known VCs and are experiencing hyper growth
Ally is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.
How to Apply
Please apply through the following Link (do not email recruiter directly): https://grnh.se/bb0eb2052us448 total views, 0 today