Job Description

Location

Preferred location for this position is the NYC Metro area to be in the the office 2 days/week (subject to change in the future); Open to a fully remote location for the right candidate.

What we’re looking for

This is a unique opportunity to join an award-winning, innovative software company in the real estate property management industry. We are looking for a superstar Customer Success Associate to ensure we are delivering first-rate service and solutions to our clients. The Success team is the face of the company to clients; it’s critical that we deliver exceptional, engaging service; assisting with product questions and account requests.

We’re looking for an enthusiastic, upbeat individual who has great interpersonal and communication skills. This role appeals to a customer-centric team player with a desire to learn and help others, incredible attention to detail and excellent communication skills.

Job Description & Responsibilities

This is an entry-level position in our Customer Success organization.

The candidate will be supervised by a Senior Customer Success Manger with reporting to the Vice President of Customer Success. The role will manage most of our small corporate accounts with responsibilities including but not limited to training, account changes, fielding compliance questions, assisting with mailing products, report renewals as well as addressing any concerns they may have.

The candidate must be a team player; this role works very closely with both our Customer Success Managers and the Support team.

Responsibilities/Requirements

• Strong organization skills and the ability to pay close attention to details.
• Excellent verbal and written communication skills.
• Ability to collaborate with a team or work autonomously.
• Ability to take initiative, be pleasantly assertive and bestow confidence.
• Ability to take ownership of mistakes.
• Strong computer skills with proficiency in Microsoft Office (Excel, PowerPoint)
• Salesforce and/or Zendesk experience a plus.
• Support or service experience a plus.
• Spanish-speaking/translation capabilities a big plus.

Personality

• An enthusiastic, upbeat personality that understands clients reach out when they need something or have a problem.

• An inquisitive, motivated and energetic self-starter.
• Determination to meet goals and exceed expectations.
• Strong interpersonal skills.
• Ability to listen and take constructive criticism and relish positive feedback.
• A quirky sense of humor to help get you through the day.

Our Ideal Candidate

• Has 1-2 years of related experience, preferably in a B2B setting.
• Is extremely organized, with meticulous attention to detail.
• Can perform vlookups and pivot tables in MS Excel.

• Is a personable, articulate communicator with excellent written and verbal skills, including great grammar.
• Enjoys interacting with people and gets a thrill out of helping others solve problems.
• Can adapt quickly to changing priorities and assimilate to new knowledge and technologies.
• Shows exceptional judgement and is cool and collected in a high-volume, fast paced environment.
• Wants to learn and grow into a Customer Success Manager role.

• College degree preferred but not required.

Compensation/Perks

• Benefits include health, dental, vision, paid time off.
• Perks including vacation and wardrobe bonuses!

• An enjoyable and energetic work environment with room for advancement.

Our Commitment to Diversity and Inclusion

We’re on a mission to transform the way buildings are run. To do something that has never been done before, we need diverse perspectives to drive innovation and respond to an ever-changing market. Diversity is not a “nice-to-have” — it is critical to our mission, culture, and values.

We know that an inclusive work environment nurtures talent and ideas, leading to better business decisions and a more engaging culture. We encourage everyone to be their authentic selves at work and strive to create an environment that amplifies all voices and celebrates our unique differences. We are welcoming to all, regardless of race, color, ethnicity or national origin, gender, pregnancy, religion, age, disability, familial status, veteran status, or sexual orientation.

We recognize that this work is never done. We commit to keeping at it — always learning, growing, and improving.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: Customer Success. Salaries: Not Disclosed.

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