Full-Time Customer Success Associate
Job Description
About the Role
The Medici Groups seeks a Customer Success Associate to join our dynamic team dedicated to creating a world where we use our differences to change it. The incoming CS Associate (CSA) will be joining a company that is shifting from our consulting roots to a startup with capabilities in technology and data science to scale our approach and drive team performance and innovation for our customers. This role supports the CS team and is responsible for ensuring the successful delivery of Renaissance (our team-based change management offering). This role requires skills in customer relationship management, project management, and creating the conditions for long-term customer success.
The CSA contributes to successful outcomes for our customers by supporting the Customer Success Team with project coordination, data analysis, and by working with internal stakeholders such as Product and Sales to resolve any customer issues. Though applicants can come from any background, we are looking for someone with some customer-facing experience and the desire to grow professionally in this capacity. The successful CSA is a problem-solver, exceptional communicator, with the ability to handle a large volume of work. Given where we are in our startup journey, the CSA must be adaptable and able to navigate ambiguity, and work closely with other teams to advance our goals.
We are an equal opportunity employer, and encourage people of all diverse backgrounds to apply. Joining our team offers tremendous growth and upskilling opportunities, as well as a role in making a difference, one team at a time, one customer at a time for a more inclusive society.
Responsibilities:
- Support Customer Success Managers and Associate Directors with customer engagements through planning key activities, coordinating work among the engagement team, and ensuring timely execution of deliverables.
- Build customer insights by designing and conducting research including discovery calls, online research, and review of background documents to influence customer onboarding and success.
- Analyze customer data using appropriate tools and techniques and seek opportunities to showcase value realized from Medici solutions, including through regular business reviews with the customer.
- Assist in coordinating internal resources, including coaches, sales team, and product team, to advance customer experience and engagement.
- Assist in identifying and resolving customer issues to management as needed.
Requirements:
- Bachelor’s degree or commensurate professional experience
- Minimum 1-2 years professional experience
- Preference for corporate experience in a customer-facing capacity
- Strong organizational and project management skills.
- Presentation building and storytelling
- Excellent interpersonal and social skills with a focus on written and oral communication
- Ability to be flexible, adapt quickly, and handle fluid and/or ambiguous situations
- Must be a team player through and through
- Proficiency in Mac OS and G Suite preferred, otherwise be prepared to learn fast
Qualities:
- Entrepreneurial spirit, a strong work ethic and integrity
- A personal sense of urgency and capacity to overcome obstacles
- Ability to respond effectively and quickly to customers’ needs and issues
- Initiative and ability to work independently
- Curiosity and problem-solving skills; you’re not afraid to tackle problems
- Ability to take initiative and have new, creative ideas
- Desire to grow within Customer Success Management
- Passion for diversity, equity and inclusion (DEI) and its connection to innovation and/or organizational effectiveness
- Comfortable working remotely and/or in an open office environment while staying focused (note: our offices are currently closed due to COVID-19)
How to Apply
Please apply directly on our website here: https://www.themedicigroup.com/cs-assoc-role328 total views, 0 today