The Opportunity : As a Customer Success Associate in the ACA Technology Division, you will work directly with our software clients to ensure that they are getting the most out of our software products. Your role will specifically focus on our compliance management and marketing review products on the ACA ComplianceAlpha platform. Our Customer Success Team is on the front line of making sure that our clients are engaged, happy and utilizing our products to their fullest extent.

Description

ComplianceAlpha is ACA’s award-winning regulatory technology platform that integrates risk and compliance activities, automated surveillance, ongoing monitoring, flexible workflows, enhanced analytics, and managed services delivery. ComplianceAlpha is used by 800 leading financial services firms worldwide to build more scalable and resilient compliance programs

 What you’ll do:

• Acting as primary point of contact for software clients to ensure that their needs are met in a way that improves client satisfaction
• Implementing new software clients, including account setup and training
• Helping resolve customer service issues, answering questions and directly clients to the appropriate technical support resources
• Liaising with the development team on any technical problems or issues that clients may experience
• Gathering feedback from customers and working with our customer experience team to improve our products
• Maintaining solid relationships with clients by proactively contacting them to ensure that they are using the software to its full potential

To qualify for the role you must have:

• Minimum 3 years prior work experience in a corporate setting
• In-depth knowledge of Microsoft Office
• Zendesk, Totango, or Exago experience a plus

  Financial Services industry experience a plus

• Compliance experience a plus

Skills and attributes for success:

• Strong verbal/written communication, data presentation skills and public speaking, including an ability to effectively communicate with both business and technical teams.
• Strong communication skills both verbal and written. Capable of collaborating effectively across a variety of IT and Business groups.
• Self-starter: Proven ability to prioritize with good time management skills and manage multiple tasks and assignments with minimal supervision.

What working at ACA offers:

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.

About ACA:

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha^® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

What we commit to:

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.