Job Description

Who we are:

At PEMCO we’re all about people – our customers, our employees, and the community.  We’re a mutual insurance company owned by our Northwest policyholders.  We provide auto, home, renters, and boat coverage. Recently, Forbes named PEMCO as one of America’s Best Insurance Companies 2022 and ranked PEMCO as the #1 auto insurer in the nation based on customer survey feedback. We are consistently recognized for our outstanding customer service, employee expertise, diverse community partnership and engagement, and social impact as well.

Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We’re committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we’re different and the same – enabling all individuals to achieve their full potential.

Why we need you: 

Do you have a passion for customer service and helping facilitate the service and billing processes? If so, PEMCO Mutual Insurance Company has full-time positions for full-time Customer Engagement Specialists. This position is responsible for providing customer service through a variety of contact channels, including processing basic and intermediate transactions.

Use your talents to provide a world-class experience our customers have come to expect. Become a part of an award-winning team that prides itself on how we treat our customers. We provide the opportunity to work for an organization that’s great to do business with – one that shares the values of those who live in the Northwest, one that’s genuinely likable. Your background in customer service will be enhanced by in-house training as well as an external class to obtain your Property & Casualty agent’s license shortly after hire. Your experience in call center environments is a plus.

Applicants must be available to work during call center hours of operation: Monday-Friday 7:00 am to 6:00 pm, and Saturday 8:30 am to 5:30 pm.

What you’ll be doing:

• Provide intermediate Property & Casualty insurance knowledge.
• Service customers via all forms of customer contact.
• Underwrite risks up to the level of authority, conduct policy/coverage reviews, when appropriate, and counsel policyholders on coverage.
• Service customer claims needs (including processing claims within authority) and review coverages.
• Demonstrate behaviors consistent with PEMCO’s policies, values, code of ethics, and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

What you’ll bring:

• 2 years of experience in a service professional role with increasing levels of responsibility is required
• 1 year of experience in the Property & Casualty insurance industry
• Associates degree or equivalent work experience (Business or related field)
• Customer First: Has a relentless focus on the customer and dives deep into the challenges they face with a strong customer service orientation is required
• MS Office: Skilled proficiency in Excel, Word, PowerPoint, Outlook is required
• Team Player: Is responsive, flexible, and able to succeed in a team-oriented, collaborative environment, building effective working relations and partnerships with internal partners, customers, and vendors

What we value:

PEMCO has identified the below competencies as critical for employees and the future of our business. The competencies are intended to define skills or abilities expected of our employees, behaviors which employees can develop, and be evaluated against in their job. Proficiency levels include Beginner, Skilled, Advanced, and Mastery. Not every employee is expected to master every competency. Instead, we expect that employees will build skills in these areas as they progress through their roles and career at PEMCO.

• Agility: Handles risk and uncertainty, shifts gears with ease and speed, copes with and manages change well
• Growth Mindset: Develops abilities through dedication and hard work, views challenges and failures as opportunities to learn and improve skills
• Service Passion: Provides excellent service to others and seeks ways to improve that service; ensures the customer experience (internal and external) is a key consideration in policies, procedures, and decision-making
• Complex Problem Solving: Solves ill-defined, ambiguous problems in complex settings using logic, process, and experience

We’ve got you covered:

• Competitive salary
• 200% match on your 401(k) up to 6% of your pay
• Generous medical, dental, disability, and life insurance plans
• A commitment to community through social impact and diversity, equity, inclusion, and belonging programs
• A work environment built on integrity, where customer service is top priority and being friendly, inspiring, and good-humored is how we get things done

At PEMCO, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products and our community to flourish. PEMCO is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or veteran status.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time.

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