Job Description

Who we are 

The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.

We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.

Our commitment to DEIB
The Liquor and Cannabis Board (LCB) strives to promote Diversity, Equity, Inclusion and Belonging (DEIB) in all aspects of our workforce.

It is our mission to build, educate, and inspire an inclusive workforce that recognizes, respects, and celebrates diversity in the workplace. We are committed to maintaining a thriving culture where employees feel safe and accepted regardless of education, background or belief. As a WSLCB team member, you will have opportunity to join statewide business resource groups (BRGs) such as, Rainbow Alliance and Inclusion Network, Veteran Employee Resource Group, Latino Leadership Network, Blacks United in Leadership and Diversity, Disability Inclusion Network, Washington Immigrant Network and Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network.

This position works directly with all customers, agency personnel and divisions as the first point of contact customers see when entering the agency at the main reception desk. The incumbent works to direct internal and external stakeholders to the appropriate locations as well as being the gatekeeper for all who come into the agency and enter the secured WSLCB areas. Work is performed independently after receiving general instructions from a higher level supervisor and often requires initiative and the ability to work in a self-directed mode.

Work assignments and duties may be of a complex nature. Independent performance of complex clerical assignments requires knowledge of a variety of rules, policies, procedures, processes, materials and equipment.

WSLCB provides a modern work environment and excellent benefits including: 

• Training and career development programs
• Tuition reimbursement
• Flexible work schedules
• Generous wellness program
• Onsite exercise facility
• Active and engaging diversity program
• Infant at Work program
• Organization’s commitment to your personal health and well-being
• Work/life balance
• Free parking
• A comprehensive benefits package

Duties

Some of the duties you will perform are:

• Provides agency interpretation and applies knowledge of laws, regulations and processes in resolution of inquiries ,Greet and screen customers, independently resolve complaints inquiries and customer service issues while maintaining appropriate confidentiality, answer phone, alert staff of visitors, direct phone calls to appropriate party, provide and collect security badges, submit facility tickets, track and maintain visitor logs, sign for deliveries and inform appropriate staff, identify potential security problems and notify management.
• Update and maintain division records, perform contract file audits and updates, perform data entry, request insurance documents from vendors, update ECMS, update SharePoint, order supplies, scan files, copy documents, filing, organize records, make phone calls, draft emails and documents, conducts research, review, audit, and reconcile reports, schedule meetings.
• Accept payments at the front counter, keep a log of incoming payments, utilize spreadsheet and database software to maintain records.
• Participate in special projects, lean activities or any other duties assigned to meet the mission of the agency.

Qualifications

Required Qualifications:

• High school graduation or equivalent such as a GED (General Educational Development) and Two (2) years of clerical experience.

OR

• Four (4) years of progressively responsible work experience providing assistance to clients and customers regarding inquiries and performing clerical duties.

Preferred Qualifications:

• Knowledge of:
  • Exceptional customer service skills to effectively manage multiple priorities;
  • Excellent interpersonal communication skills to include verbal and written, active listening and critical thinking skills.
• Ability to:
  • Maintain effective communications with all levels within the organization;
  • Maintain positive public relations;
  • Plan, schedule and coordinate multiple projects.

How to Apply

Job Types: Full-Time. Salaries: 40,000 - 60,000.

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