Job Description

As a Barclays Customer Service Representative in the Barclays Financial Assistance (BFA) Collections team, you will be assisting our card customers with the resolution of their past due status through contact by phone, e-mail or through our website. Loss prevention, compliance adherence and customer satisfaction are the primary drivers within the BFA Department. You will be responsible for both inbound and outbound calls, solving issues and educating customers on specific account information and addressing customer concerns.

When you’ll work:
BFA representatives support Barclays customers across the US and non-traditional shifts may be anticipated (i.e. non-standard business hours or weekends).

What you’ll get in return:
We offer a competitive salary starting at $35,000, plus an opportunity for cash incentive in the first 6 weeks in the role and two potential performance and development-based hourly wage increases in your first year, as well as a 401k contribution with no waiting period to become eligible. We have a health care plan, including medical coverage and dental coverage, available immediately after you start, and a generous paid vacation allowance increasing with tenure. You will be attending paid training to prepare you for the role and your development journey will be structured, with associated benefits.

In addition to the benefits listed above, we also provide health and wellbeing perks which include discounted rates at gyms and health clubs, health screening, private health insurance, family planning and fertility benefits, back-up childcare support and employee assistance. We are keen to see our people succeed and so offer ample learning and development opportunities, recognition programs and tuition reimbursement. We can provide financial and academic assistance if you intend to continue your education by undertaking a degree through accredited programs, undergraduate or graduate level coursework related to your role.

Barclays is one of the world’s largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We’ve helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

What will you be doing?

• You will receive inbound and make outbound phone calls from customers, servicing their needs effectively and efficiently
• You will work with customers to offer payment programs and solve account problems
• Understanding and analyzing customer needs by actively listening and establishing rapport
• Using computer software application to properly service customers’ accounts
• You will take ownership of any follow-up work necessary to service customer and ensure that nothing slips through the cracks
• Demonstrating knowledge about products and services via both written and verbal communications
• Adhering to all compliance regulations and security policies

What we’re looking for:

• 1 years’ experience in collections or customer service

Skills that will help you in the role:

• 1+ years of Banking or credit card experience
• Computer literate; excellent PC and internet skills

Where will you be working?
Barclays’ Wilmington campus includes two beautiful buildings located along the historic Wilmington Riverfront. A glance out our windows reveal a scenic look at the Christina River, along with a growing riverfront community of luxury apartments, shops, and restaurants. Additionally, the Wilmington train station is a short walk away making travel from New York and Washington, DC convenient.

Please note should you be successful in your application, Barclays will verify the content of the resume you have submitted via a third party screening provider (HireRight).

HireRight will contact former employers, schools or universities stated on the resume to confirm the accuracy of the content, including dates. Inaccuracies or overstatements could result in the withdrawal of any offer, so please ensure your resume is an accurate reflection of your career and education history.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 20,000 - 40,000.

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