Full-Time Customer Service Representative
Job Description
The Customer Service Representative assists patients with picking up their medications in a retail environment as well as check out the medications through the Point of Sale (POS) system. This position requires detail orientation and excellent customer service skills.
Key Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward patients at all times.
- Provide excellent customer service by acknowledging, assisting and thanking patients
- Communicate and coordinate with the team technicians and pharmacists
- Ensure customer satisfaction and provide professional customer support
- Operate the cash register using the POS system
- Balance drawer accurately each day
- Ensure that daily deposits are properly and timely carried out for all POS registers
- Accept prescription orders and evaluating information for completeness and accuracy
- Communicate effectively with the team including technicians and pharmacists
- Work with the drive-thru team both inside and outside
- Coordinate and track daily local deliveries
- Multitask in a fast- paced environment with several computer programs and patients
- Quickly learn several pharmacy programs
- Work schedule: Monday- Friday 8:00am-7:00pm, alternating Saturdays 9:00am-2:00pm
Qualifications:
- High School Diploma or general education degree (GED); or one or more years of related experience and/or training; or equivalent combination of education and experience
- Experience working with customer support
- Speak effectively before groups of customers or employees of organization
- Knowledge of Word processing software; spreadsheet software; inventory software; internet software; order processing systems
- Cashiering experience using POS software
- Ability to create personal interaction with patients’ and team members to develop lasting relationships
- Be pro-active in identifying and analyzing problems and providing solutions
- Must have availability to work Monday- Friday 8:00am-7:00pm, and Saturday 9:00am-2:00pm
ABOUT US
We are a newly merged company comprised of five leading pharmacy brands with a shared purpose and focus.
What we do
We are a national pharmacy management company with a passion for community support and advocacy. We provide integrated on-site and central fill pharmacy services to AIDS Services Organizations, Ryan White/STD Grantees, and Federally Qualified Health Centers. The health and wellness of our patients, support of our partners, and betterment of our communities is at the heart of everything we do. We serve our patients and providers with commitment and excellence through exceptional service and comprehensive solutions.
Who we’re looking for
We are looking for creative, caring, and innovative self-starters who embrace diversity and care deeply for underserved communities. Our patients and partners have many options for their pharmacy care and partnerships. They come to us because we are creative problem solvers—we do more than what’s required. We go above and beyond for those we serve, and we rely on our team members to do so.
What we offer
We offer excellent benefits, career growth, and the autonomy to make a difference every day. People join our team and stay because they feel empowered to make a difference. Our teams are smart, agile, and care deeply for each other and for their communities.
Avita is an Equal Opportunity Affirmative Action employer and is subject to federal regulations pertaining to employment. Avita does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. Avita also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.
How to Apply
Please submit application by clicking on the link: https://careers.avitapharmacy.com/jobs/1513?lang=en-us505 total views, 0 today