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25 Mar 2021
Full-Time Customer Service Center Generalist I
Job Description
Responsibilities:
- Serves as bank’s first line of response for a high volume of inbound calls.
- Must maintain a detailed knowledge base of bank products, services, policies, procedures, maintenance, and regulatory requirements.
- Able to handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to both the bank and customer.
- Actively listens to determine full extent of customer’s needs while appropriately applying different approaches to affect desired outcome.
- Ensures effective customer communication by utilizing superior verbal and written skills.
- Must be able to handle basic customer complaints and problems with minimal assistance.
- Able to recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel as needed.
- Responsible for achieving entry level sales and service standards as set forth by senior management.
Requirements:
- Some nights and weekends required
- Associate degree or related knowledge/skills base gained through experience preferred
- Retail service background required
- Experience working in a customer service-oriented environment
- Ability to work proficiently in a high-volume, fast-paced environment
- Proven service and sales ability required
- Excellent communication, organizational, and interpersonal skills required
- Microsoft knowledge and understanding of windows required
About Us
Committed. Inclusive. Courageous. Eastern Bank has built a legacy of investing in the communities we serve and helping our customers, communities and employees thrive and grow. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.
As the fourth-largest full-service commercial bank in Greater Boston, we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program.
As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.
How to Apply
Please click on the link below to apply: https://gka.fa.us1.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/148/?utm_medium=jobshare696 total views, 0 today