Job Description

Want to kick off an exciting career with a fast-growing cloud technology business in a complicated, exciting and high growth area of regulatory compliance? We are looking for a Customer Account Manager to join our team to make an outstanding contribution to the growth of our Mid Market and Emerging Business regional sales capability.

Operating as part of a passionate and successful team, our Sr. Enterprise Customer Account Managers are responsible for upselling and cross-selling Avalara’s complete range of Tax Technology solutions and services , primarily to our customers in region, and working with our Customer Success Team to gain intimate knowledge or our customers business and deliver a best in class experience.

Want to learn more about Avalara’s special culture, from one of our business leaders?  Here’s a link to a short podcast featuring Sean Flynn, our SVP of Global Sales at Avalara 🎧Meet Sean T. Flynn, and listen to his podcast.  https://lnkd.in/egYeWNn3

• Establish and grow professional working relationship and network with day-to-day users up to the executive level
• Execute campaigns and use networking opportunities and technologies to drive lead generation with existing ecommerce, retail, software projects requiring tax or cross-border compliance solutions
• Manage a pipeline of cross-on and up sell opportunities within a set of existing accounts and deliver results against a quota
• Provide timely forecasts and risk analysis to direct manager as well as track customer and partner interaction, leveraging Salesforce
• Consistently achieve and exceed monthly booking goals through self-motivation, goal setting and solution driven approaches to problem solving
• Use superior interpersonal, presentation and communication skills for sales calls, product presentations, webinars and face-to-face meetings as well as hosting demonstrations and partner webinars
• Present a professional image via communication skills, both proactively and when under duress.
• Create a win-win environment for the client and Avalara by professionally and ethically negotiating issues related to contracts, pricing and service fees.
• Work in a team environment with a Customer Success Manager to promote client retention and satisfaction

• Proven experience in an existing business, quota-carrying sales role
• 5+ years’ experience in B2B selling of managed services, SaaS software or VAT related services, preferably to tax, finance, IT or business owners at a senior level
• Experience being held to and motivated by metrics
• Excellent written/verbal communication skills both internally and externally
• Ability to multi-task, prioritise and manage time effectively
• Strong problem-solving skills
• Territory and account planning discipline
• High energy and positive attitude
• Comfortable working in a fast-paced and dynamic environment
• Curious, ambitious and achievement oriented
• Persistent and positive by nature
• Strong desire to continue a career in software and technology
• Self-starter with ability to take initiative
• Specialised knowledge of the retail, software, logistics, finance, accounting or tax industry, would be a distinct advantage
• Formal sales training would be an advantage
• A relevant bachelor’s degree is strongly preferred.
• Solid knowledge of desktop productivity tools and experience using CRM systems (e.g. salesforce.com).

Benefits

Avalara’s benefits for eligible employees includes company benefits such as medical, dental, and vision coverage, life, AD&D, and disability insurance, a 401(k) retirement plan, 17 days of paid time off annually, 12 paid holidays, paid parental leave, an employee assistance program, and subsidized transportation options for commuters.

All benefits are subject to eligibility requirements and Avalara reserves the right to modify or change these benefits programs at any time, with or without notice, unless otherwise required by law.

We’re opening this role to candidates located in commuting distance from our Durham, NC office as this will be a hybrid role.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: Not Disclosed.

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