Job Description

Ball State University Information Technology is seeking a CRM System Administrator. In this role you will be responsible for the daily maintenance of the campus CRM in addition to interacting with areas across campus as we deploy the institutional CRM. You will have the opportunity to work on the campus CRM at the ground level providing input on institutional decisions while helping to guide the campus to a full institutional deployment. If this role looks attractive to you, please apply.

At Ball State University, Inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.

Position Function: Provide CRM systems expertise, support, and guidance as part of the Information Technology team. Coordinate CRM-related administrative functions including maintenance, modifications, generating reports and dashboards, and new build-out of the environment. Creating and automating processes, approval processes. Support system integrations and user training while creating documentation and training materials for the campus community.

The minimum salary for this position is $75,000.00.

Minimum Qualifications:

1. Bachelor’s degree from an accredited college or university by date of appointment.
   Or, in lieu of Bachelor’s degree:
2. Associate’s degree plus an additional combination of education or experience in IT equivalent to two years.
   Or
3. High school diploma or GED plus an additional combination of education or experience in IT equivalent to four years.

At least two years of professional IT experience including two years of project management experience, experience as system administrator for an enterprise solution; demonstrated experience working with third-party vendors to determine product and services technical compatibilities. At least two years of customer service and training experience. Strong understanding of the CRM platforms, with the ability to build custom apps and objects, formula fields, processes, custom views, and other content of intermediate complexity preferred. Experience with deploying Organizations within the CRM environment.

Experience in communication and presentation skills; ability to quickly adapt and become familiar with university processes and procedures and quickly establish rapport and confidence among multiple university units and levels of the organization. Ability to meet with end-users to capture and understand needs and processes to make informed recommendations for process improvement or system solutions. Must be willing to assure the continuity of enterprise systems and be available to provide support assistance on a 24 hour-a-day, 365 day-a-year basis.

Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

Preferred Qualifications:  Bachelor’s or Master’s degree in a technology or business-related program.  Five years of experience working in an IT environment at a higher educational institution. Five years of CRM experience. Two years of project management and Ellucian Banner ERP experience and knowledge. Demonstrated CRM experience in addition to CRM certifications.  Strong communication skills and the demonstrated ability to coordinate systems design, implementation and operation using a team-oriented approach.

Apply online at: https://bsu.peopleadmin.com/postings/29809.  Include the following documents with your application: resume and cover letter addressed to Joey Narramore. The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.

Review of applications will begin immediately and will be accepted through March 29, 2022.

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. Ball State aspires to be the model of the most student-centered and community-engaged of the 21st century public research universities, transforming entrepreneurial learners into impactful leaders – committed to improving the quality of life for all.

The Ball State way is rooted in the Beneficence Pledge – a commitment to excellence in teaching and scholarship, honesty and integrity, social responsibility, gratitude and valuing the intrinsic worth of each member of our community. Ball State students, faculty and staff are empowered in a culture that believes in them and demands they believe in themselves. They are partners in an innovative, immersive approach to education. They are supported by living and learning facilities that enable intellectual curiosity. We graduate scholars who are changing the world, and we’ve dedicated our University to do the same.

The university offers an excellent wellness program and extensive benefits offerings to include a generous paid time off package and paid parental leave.  For further information regarding benefits please visit:

https://cms.bsu.edu/About/AdministrativeOffices/HumanResources/Jobs/Benefits-and-Community/professional-staff

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

How to Apply

Job Types: Full-Time. Salaries: 60,000 - 80,000.

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