Full-Time CRM Lead
Job Description
About the role
Job type: Permanent, full-time (35 hours per week)
Salary: £40,000-48,000 (dependent on experience)
Location: Reading (with flexibility for remote working)
Benefits: We offer 30 days annual leave, a 6% matched pension scheme, excellent training and development opportunities, and family friendly policies to support flexible working. We also offer a suite of voluntary benefits including a health cash plan, ride to work scheme, and retail discounts.
We are going through an exciting period of growth at Education Development Trust, and seeking a CRM Technical Lead to focus on corporate and operational CRMs, ensuring they are fit for purpose and designed for growth. The post holder will lead on developments, engaging with stakeholders from the business and external suppliers.
This role will undertake second line user support, CRM administration activities and be the technical lead in CRM projects. They will be an advocate of good use of CRMs and will help embed good use across the Trust.
To be successful in this role you will:
– have excellent knowledge of supporting CRM systems and other similar systems as 2nd line support
– have an understanding from an expert user perspective how a CRM can be configured, and work flows set-up
– have an understanding of software development tools, testing methodologies, application and database performance, and web services technologies
– have strong trouble shooting skills; ability to wind back issues and problems to the beginning and unpick in detail what has happened
– have the ability to both troubleshoot and work hands on and work with the business and suppliers to fully explore and document system requirements.
– have an understanding of various project management methodologies and experience working with their frameworks
– have good stakeholder management skills, in particular third-party engagement to ensure an excellent working relationship with our technical providers
This is a really exciting time to join our Global IT team, so if you have the required experience and looking for a new challenge, please apply today!
Closing date: Monday 22nd November. Interviews will be conducted on an ongoing basis via Microsoft Teams.
Please note, we will be reviewing applications on an ongoing basis and reserve the right to close our vacancies early.
About the organisation
Education Development Trust is committed to safeguarding and promoting the welfare of children and adults whom we work with and come into contact with around the world. All applicants are subject to thorough screening and for applicable roles, successful candidates are subject to relevant criminal record checks with national police authorities or the UK’s Disclosure and Barring Service.
How to Apply
To download the job description and to apply, please visit our website at https://careers.educationdevelopmenttrust.com/vacancies/1465/crm-lead.html156 total views, 0 today