Full-Time CRM Analyst
Job Description
Medical Group Management Association (MGMA) is excited to share an opportunity to join our innovative and customer-focused community.
About the Role: CRM Analyst
The CRM Analyst is responsible for back-end CRM (customer relationship management) customizations, including integrations focused in the Microsoft stack (PowerBI, PowerApps, Microsoft Flow), and support for business process customizations and general CRM enhancements and maintenance.
- Serves as the in-house CRM (Dynamics 365) specialist.
- Assists in managing partner relationships with CRM support and integration vendors.
- Provides timely insights and analytical support to internal business stakeholders (including sales, marketing, accounting, and other departments) to support effective business decision-making and customization of the CRM to align with business needs.
- Assists with administrative duties related to business intelligence (BI) reporting.
- Administers multiple maintenance functions of the web-based CRM systems with a primary goal of ensuring data integrity and business consistency.
- Responsible for the quality and consistency of data used to drive organization sales and marketing efforts and customer insights housed in CRM.
- Supports all integrations to CRM, including marketing automation and accounting software.
- Provides support for international CRM projects as applicable in the organization.
- Partners with cross functional stakeholders to provide CRM customizations to support internal business needs, including hotfix requests.
- Identifies, recommends, and implements quality and efficient improvements to CRM processes.
- Other duties as required and necessary to ensure the success of the organization.
Pay Range: $70,000 – $85,000
(Pay is commensurate with market, equity, and candidate education/experience)
Location: Englewood, Colorado
About You:
- Bachelor’s degree in Business, Marketing, Statistics, or in a quantitative field, such as Mathematics, Finance, or Economics, or related field required.
- Two (2) or more years of experience in Dynamics 365/CRM and/or business analytical role is required.
- One (1) or more years of experience with additional Microsoft software preferred (PowerBI, PowerApps, Microsoft Flow) is required.
- Understanding of relational databases, strong excel skills, SQL experience is preferred.
Who We Are:
MGMA is a Colorado based non-profit association for professionals who lead medical practices. Since our establishment in 1926, MGMA empowers medical group practices to innovate and create meaningful change in healthcare by providing data, resources, and advocacy.
With our headquarters located in Englewood, Colorado and a satellite office Washington D.C., MGMA’s membership is made up of over 55,000 medical practice administrators, executives, and leaders, representing more than 12,500 organizations of all sizes, types, structures and specialties.
Perks of Working with us:
- Competitive Pay
- Medical, Dental, Vision & Life Insurance Benefits
- 401k Matching Program
- 3 Weeks of PTO and 8 hours Paid Volunteer time
- Paid Parental Leave
- Wellness & Social Programs
- Professional Development Opportunities & Tuition Assistance
- Teleworking Options Available
Check out a full list of our employee benefits and perks. View all MGMA’s open career opportunities here: https://www.mgma.com/about/careers.
How to Apply
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