Full-Time CRM Administrator
Job Description
Overview
Firestone Building Products has embarked on their Customer Relationship Management system (CRM) Transformation and Marketing Digital team are looking for an amazing and enthusiastic CRM Administrator to manage their CRM capabilities and platforms. This role will be critical in driving CRM adoption across sales, marketing, and customer support.
Through data integration management; training; and reporting and feature enhancements the CRM Administrator will become the CRM user’s best friend. This individual has an Agile and experiential mindset, is passionate about data/analytics, and excels at managing integrated CRM platforms.
This is an engaging and hands-on role and the CRM Administrator, therefore, is an individual who is highly capable of operating and excelling at the strategic and tactical positions.
This position is a remote based position, but must be located in the United States.
Responsibilities
- Develop functional user stories with internal and external business stakeholders, manage enhancement backlog, design and implement system configuration changes and enhancements
- Independently review requests and troubleshoot issues to understand technical deficiencies of the product, define root causes, and implement proactive resolution design or solution
- Develop reports, dashboards, and processes for business performance based on user requirements and sales objectives
- Setup and onboard new system users; monitor access privileges; and offboard users who no longer need access
- Partner with IT and Master Data Management teams to maintain data quality through ongoing data analysis, monitoring, record maintenance, and other related tasks, and identify and implement process improvements that contribute to improved data quality
- Test, verify, and coordinate release of new system updates
- Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures
- Develop training materials and conduct training workshops for business users
- Provide stakeholder support as needed including acting as a subject matter expert
Qualifications
- Bachelor’s/University Degree in a related field
- At least 3 years of hands-on experience with Salesforce Sales and Experience Clouds is required; experience with MS Dynamics preferred
- Experience with B2B and building products industry a plus
- Excellent communicator and creative thinker, with an ability to use data to inform all decisions
- Self-starter to proactively review and improve functionality of Salesforce applications
- Strong technical and effective problem-solving skills
- Strong Analytical skills to respond to requested changes and identify customizations and to manage conflicting priorities and meet deadlines
How to Apply
Email: masontiffany@firestonebp.com40 total views, 0 today