Job Description

Please note these positions are located in Spokane, WA and remote work status is available AFTER in-person training and core competencies have been evaluated and demonstrated.

SHIFT: Monday- Friday 11PM-7:30AM

Frontier Behavioral Health (FBH) has had a presence in Spokane for more than 100 years, allowing our non-profit organization to understand the varied needs of our clients and the larger community.

Telephone crisis intervention services is a 24/7/365 behavioral health crisis hotline for a six-county region.  The crisis hotline is staffed by skilled professionals that triage and assess crisis by phone and make appropriate referrals to resources, mobile crisis staff or Designated Crisis Responders.  The regional crisis line is accredited by the American Association of Suicidology and is a provider for the National Suicide Prevention Lifeline network and will be part of the new 9-8-8 line to ensure everyone experiencing a behavioral health crisis in the Spokane Regional Service Area have immediate access to suicide prevention and crisis services through a three-digit phone number.

When you become a skilled professional in telephone crisis intervention, you are contributing to the solution for people and professionals in the community.  The experience and skills gained as a telephone crisis interventionist, will be useful to you and your community for the rest of your life, not just the rest of your career.

The Crisis Triage Specialist provides telephone crisis intervention and evaluation services for youth, adults and families in a behavioral health crisis. The Crisis Triage Specialist conducts telephone assessments with or on behalf of individuals whose health or safety is in danger because of a mental health or substance use condition, collaborates with individuals, family, and community partners to develop and implements “viable less restrictive alternatives to hospitalization” in situations where appropriate or assist with facilitation of inpatient treatment.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes but are not limited to the following: 

• Provide telephone triage services to individuals requesting assistance or 3rd party referral sources to provide community stabilization services to the identified individual in crisis.
• Complete risk assessments to determine if caller is at risk for suicide and/or homicide, and who may need an immediate response, which may include referrals to Law Enforcement, DCR, and/or Active Rescue to maintain his/her safety or the safety of others. Must be able to manage multiple calls in a professional and engaging manner.
• Assist clinical staff with follow up phone calls as requested and appropriate.
• In collaboration with clients and their support system, develop stabilization and safety plans.
• Complete comprehensive documentation which supports the safety plan as indicated.
• Possess an in-depth knowledge of community resources and ability to access resources to support and address client needs.
• Accept delegation and follow through with specific expanded assignments and responsibilities within FBH system such as quality improvements teams, task groups, committees, consultations, mentoring or training responsibilities.
• Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices.
• Regional Crisis Line Specialists must adhere to NCQA standards.

QUALIFIED CANDIDATES WILL HAVE:

REQUIRED:

• Bachelor’s degree in a behavioral health-related field. – Applicant will not be considered if they do not meet this requirement.
• Must apply for Agency Affiliation within 30 days of hire.

PREFERRED:

• Two years of experience working with psychiatrically impaired populations preferred.
• Experience with crisis intervention, including risk assessments, preferred.

KNOWLEDGE, SKILLS & ABILITIES:

• Strong engagement and customer service skills, empathy, ability to remain calm, professional, and clear headed during escalated situations.
• Knowledge and skills in working with individuals with mental health and/or substance use disorders.
• Knowledge of all WAC and RCW requirements for Crisis.
• Ability to communicate and engage effectively with individuals of varied, backgrounds, trauma experiences, cultures, education level and socio-economic status.
• Demonstrate evidence of critical thinking, decision-making ability and problem-solving skills.
• Knowledge of community resources is necessary to assist callers with viable resources.
• Ability to work autonomously.

• At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.
• Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.
• At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more. Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.

WE BELIEVE IN WORK LIFE BALANCE:

• Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!
• Plus 9 Paid Federal Holidays!
• Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
• Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.

OUR BENEFITS AND PERKS ARE AMAZING!

BENEFITS:

• Medical, Dental and Vision
• Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
• Flexible Spending Accounts
• Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.

Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE and may be pro-rated. 

PERKS:

• Signing Bonus!
• No-cost licensure supervision for those pursuing clinical licensure.
• Federal and State Loan Forgiveness Program for qualifying Programs.
• Reimbursement of License/Certification application fee that is required for the position.
• Free Employee Assistance Program
• Staff Discounts at various FBH partners throughout Spokane!

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: 988, Crisis Line, National Suicide Prevention Line, and Telephone Screeners. Salaries: Not Disclosed.

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