Job Description

Do you have experience supporting the implementation of contracts and programs at the community, state, or national level? Do you enjoy interacting with internal and external partners and providing data synthesis, analysis and reporting to facilitate collaboration and decision-making? We look forward to hearing from you!

Work Location: Salem/Marion or Portland/Multnomah; hybrid position

What you will do!

Contract Support provides administrative support for the Contracts and Fiscal Operations staff and managers. This role is crucial to ensuring efficient and effective operations within the Medicaid Division, Fiscal Operations and Contracts Team, and the Strategic Operations and Improvement team. Successful candidates will support the implementation of vital healthcare programs, directly impacting health equity and outcomes for diverse communities across Oregon. This role interacts with internal and external partners to streamline processes and enhance program delivery. Key responsibilities include maintaining filing systems, scheduling meetings, updating Outlook calendars, and drafting correspondence. The role also involves organizing team activities, tracking, and scheduling services, and developing procedures to ensure efficient operations. The role also requires data compilation and report generation, composing and proofreading documents, and collaborating with team members to support various administrative tasks.

Customer Service Coordinator provides essential administrative support for the Workforce Development, Equity and Administrative Services unit, which engages and supports Medicaid Division staff and managers. This role coordinates activities to ensure a smooth flow of services and operations which may include document generation, data tracking, scheduling, travel arrangements, and performing critical tasks related to employee recruitment, onboarding and offboarding.

OHA values service excellence, leadership, integrity, health equity and partnership and has a strategic goal to end all health inequities by 2030.

What’s in it for you?
Oregon Health Authority is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace.

• We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
• Paid Leave Days:
  • 11 paid holidays each year
  • 3 additional paid “Personal Business Days” each year
  • 8 hours of paid sick leave accumulated every month
  • Progressive vacation leave accrual with increases every 5 years
• Pension and retirement programs
• Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
• Click here to learn more about State of Oregon benefits.

WHAT WE ARE LOOKING FOR:

Minimum Qualifications

Two years of secretarial or basic administrative support experience that includes records processing, generating documents, and gathering and sorting data; OR

An associate degree in general office occupations and one year of experience with records processing, generating documents, and gathering and sorting data; OR

An equivalent combination of education and experience.

Desired Attributes

• Experience in working with Coordinated Care Organizations or other managed care entities, especially as it relates to equitable access to supports and services.
• Ability to explain and offer expert level technical assistance on rules, policy, and procedures.
• Ability to demonstrate advanced Microsoft Excel, Word, Outlook, and use of collaboration tools such as Microsoft Teams, SharePoint and Smartsheet.
• Demonstrates skills in the following areas:
• Constructive and Collaborative Working Relationships
• Customer Service and Person-centered Engagement
• Critical Decision-making and Problem-solving
• Project Coordination and Monitoring
• Workload Planning & Prioritization
• Team Collaboration & Group Facilitation
• Written and oral communication, including preparation of reports and presentations.

Application Deadline: 06/23/2024

Salary Range: $3,477 – $4,755

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 40,000 - 60,000.

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