Job Description

Agency: Department of Human Services
Location: Springfield, IL, US, 62762
Opening Date: 10/31/2023
Closing Date: 11/14/2023
Posting ID: 10-02-32022
Salary: Anticipated Salary: $7,473 – $9,584 per month. ($89,676 – $115,008 per year)
Job Type: Salaried Full Time
County: Sangamon
Number of Vacancies: 1

***MUST APPLY ONLINE – A RESUME IS REQUIRED FOR THIS JOB POSTING****

Please attach a DETAILED Resume/Curriculum Vitae (CV), a copy of your transcripts or diploma for all degrees earned, and a copy of any applicable professional licensures to the MY DOCUMENTS section of your application. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) before any offer can be extended. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document in lieu of a Resume or CV.

Position Overview
The Department of Human Services (DHS) is seeking to hire a Continuous Improvement Manager to carry out strategic initiatives that support the fundamentals of continuous improvement and process improvement throughout the agency. This position works closely with Division Leaders to develop improvement opportunities aligned with their roadmap of strategic objectives; drives action to empower DHS staff to create effective improvements within their respective areas; performs a wide variety of training, coaching, mentoring, project facilitation and special consulting work to develop and support DHS Continuous Improvement Culture and the Illinois Rapid Results Initiative; serves as a spokesperson on the status of agency continuous improvement culture and process improvement projects; develops and delivers training programs, facilitating critical process improvement projects, and developing recommendations for DHS management to assist with the achievement of mission strategic goals and objectives; and provides a considerable degree of flexibility and autonomy in establishing daily activities. The ideal candidate is a highly motivated self-starter who is seeking an opportunity to work with DHS workforce to help find ways to drive more value to customers and make work more effective and efficient for DHS staff.

Job Responsibilities
1. Serves as the Continuous Improvement Manager for the Department of Human Services (DHS) to support both the Office of the Secretary and Divisions on an on-demand basis in the completion of specialized projects, assignments, and employee training on the principles of continuous improvement.
2. Leads the execution of agency-wide continuous improvement projects that support the operations of DHS.
3. Maintains positive open and cooperative working relationships with intra and inter agency management staff to implement agency improvements.
4. Carries out strategic initiatives that support the fundamentals of continuous improvement and process improvement throughout the agency.
5. Perform other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications
1. Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college.
2. Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in a public or business organization.

Preferred Qualifications (in priority order)
1. Post-graduate training in the subjects of operational excellence/and or continuous improvement including, but not limited to, Toyota Production System, Six Sigma, Lean, Lean Six Sigma, ISO 9001, Malcolm Baldrige, Total Quality Management and/or other process improvement models.
2. Two (2) years of professional experience providing training on the subject of continuous improvement and/or process improvement.
3. Two (2) years of professional experience successfully leading continuous improvement and/or process improvement projects.
4. Three (3) years of professional experience developing and delivering professional presentations for large audiences.
5. Two (2) years of effective verbal and written communication experience with both internal and external stakeholders, including leaders, cross-functional partners, and peers and the ability to adjust communication styles to suit different audiences.
6. One (1) year of professional experience creating and implementing change management strategies and plans that maximize adoption, usage, and sustainability of continuous improvement and or process improvement.
7. One (1) year of professional experience developing and tracking key performance indicators with the ability to use visualizations to identify trends, communicate successes and opportunities for improvement, monitor metrics for assessing continuous improvement, and process improvement effectiveness.

Conditions of Employment
1. Requires the ability to travel.
*The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Mon – Fri, 8:30am – 5:00pm
Work Location: 100 South Grand Ave E Springfield, IL 62762
Assistant Secretary
Continuous Improvement
Administration
Agency Contact:

DH************@Il******.gov












Job Family: Leadership & Management

About the Agency:
The Illinois Department of Human Services serves families in need all across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
A Pension Program
Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
3 Paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over from year to year)
10-25 Days of Paid Vacation time annually – (10 days in year one of employment)
*Personal, Sick, & Vacation rates modified for 12-hour Work Schedules (as applicable)
13 Paid Holidays annually, 14 on even numbered years
Flexible Work Schedules (when available dependent upon position)
10 Weeks Paid Maternity/Paternity Leave
Deferred Compensation Program – A supplemental retirement plan
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
5% Salary Differential for Bilingual Positions
Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
•

do********@SI****.com












•

sy*****@SI****.com

How to Apply

Job Types: Full-Time. Salaries: 80,000 - 100,000.

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