Job Description

Work Location: On site at 435 South Broadway St, Mooresville, NC

Type of Position: Full Time – 40 Hours per Week

Hourly Rate: $17.83 with UNCAPPED commission!

Hours: 8:00 – 5:00 PM (NO WEEKENDS!)

Lunch/Breaks: 60-minute lunch, and two 15 – minute paid breaks depending on the schedule for the day!

Sign on Bonus: $1000 (Paid 30 days after employment)

What does a day in the life as a Consumer Sales Representative – Retail look like?!

You’ll start by getting logged into the systems before unlocking the store doors, then depending on the store traffic, you’ll initiate your day by welcoming customers either in person or over the phone. During customer interactions, your primary focus is to address their initial inquiries with a positive demeanor, displaying empathy when necessary. These interactions will include a variety of what a customer is looking for, including questions about new or existing services, troubleshooting issues or inquires about our fiber construction.

You will be expected to utilize the provided tools effectively to retain customers and boost revenue by promoting additional services. (Do you think you have what it takes to earn a spot on the 5 – day Elite Seller trip to a tropical destination!?)  While daily tasks may vary, you will generally spend more time on call then assisting customers in person at the store.

Did we mention that you’ll also be receiving these amazing benefits?

• Medical, Dental, Vision coverage starting on day 1 of employment!
• Excellent 401k plan (100% matching on 3%, 40% matching on 2%)
• 3 weeks of vacation and 2 weeks of sick time per year! 5 weeks of PTO!
• Discounts on TDS services
• Tuition assistance after working with TDS for 1 year
• Opportunity to earn a spot on our 5-day Elite Seller trip to a tropical destination! 
• $175 additional payments during the first 2 months of employment.

If you are considering jobs like Customer Service Representative, Retail Associate, Retail Sales Associate, Retail Team Member, or Retail Sales Representative, then this career move would be a great fit!

The pay range listed for this position represents the low and high end of the base compensation range. However, the base pay rate offered for this position is expected to be $17.83 per hour. Also, certain positions are eligible for additional forms of compensation.

TDS Broadband Service provides cable TV, broadband internet, and phone service in Arizona, Colorado, Nevada, New Mexico, North Carolina, Oregon, Utah, and Texas. Visit helloTDS.com. 

In this role, you will:

• Deliver sales results through providing exceptional customer service: exceed or meet monthly sales goals of strategic products such as but not limited to, Voice, High Speed Data, TV and Internet Content Product offerings.
• Delight and retain existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries.
• Consult with customers on these service calls to identify customer technology needs and offer TDS product solutions they may not currently have and/or offer at a better value.
• Follow cash management procedures to assure accuracy in all cash and payment handling from customer to deposit
• Keep current with promotions, products and technology necessary to exceeding or meeting sales goals.

 Required Qualifications 

• 1+ years’ experience in a sales or customer service role.
• 2+ years computer experience (may include order applications, Microsoft Outlook, Word, or Excel)
• Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs

Benefits

Associates scheduled to work 20 or more hours per week have access to medical, dental, vision, life insurance, a 401(k) plan, and paid time off benefits such as vacation (15 days accrued per year for full-time; pro-rated for part-time associates working between 20-39 hours), sick leave (10 days accrued per year for full-time and pro-rated for all other associates), seven paid national holidays and one floating holiday, paid parental leave (2 weeks after 12 months of employment), among others.  Short Term Disability and Long Term Disability coverage is also available for associates working 30 or more hours per week and Education Assistance is available to full-time associates.  Associates scheduled to work under twenty hours per week or for a limited term (i.e. interns) are eligible for medical coverage, the 401(k) plan (if 18 or older), as well as sick leave (10 days accrued per year for full-time and pro-rated for all other associates). For more detail on the benefits we offer click here.

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 20,000 - 40,000.

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