Job Description

ORGANIZATIONAL OVERVIEW

For over 30 years, Global Arts Live has brought exceptional global music and dance to stages across greater Boston. We invest in deep relationships with artists, support them with commissions, develop audiences for their work, and create connections to under-represented immigrant populations and communities of color in our region. Since inception, Global Arts Live has presented more than 800 artists from 70+ countries in over 1,500 performances attended by more than 1 million people.  With an artistic vision focused on cultural diversity, many of our artistic projects express universal themes of identity, immigration, heritage, and inclusion. 70% of presented artists identify as BIPOC. Audience surveys show that our audiences correlate to the Boston area population with 23% of our audiences identifying as BIPOC and 44% speaking a language other than English. We aspire to transcend borders, cultivate community, and enrich lives.

Global Arts Live is ushering in an unprecedented phase of growth and innovation centered around the launch of a new performing arts center in Kendall Square, Cambridge that will open in 2026.

CONCERT OPERATIONS MANAGER JOB OVERVIEW

Global Arts Live is currently seeking a Concert Operations Manager to manage all aspects of logistics, artist hospitality, and concert production support at multiple venues in greater Boston. You will also assist in box office, marketing, and other office support and administrative duties. You will play a critical role in presenting diverse, extraordinary artists through many aspects of concert production and nonprofit arts administration.

DUTIES AND RESPONSIBILITIES

Concert Operations Representative

• Serve as primary liaison to advance and fulfill all concert-related requests and requirements while working within designated concert production budgets.
• Spearhead planning and execution of all concert events.
• Direct artists, artist representatives, venue staff, and outside contractors via proactive, thoughtful communication to ensure a successful performance and maintain strong relationships.
• Serve as the onsite Global Arts Live representative among artists, agents, venue staff, etc.

Concert Production

• Manage staging, security, sound and lighting equipment, backline, insurance, transport, hotel, and backstage hospitality needs, and other duties.
• Secure program copy from artist management and oversee and/or implement design and printing of concert programs (physical and digital).
• Coordinate master class and other community engagement logistics when applicable.
• Drive and deliver hospitality and marketing materials to concert venues.
• Maintain hospitality and office supplies inventory.

Production Administration

• Negotiate and solicit quotes from production vendors.
• Track production expenses and oversee financial reconciliation of performances, including invoice payment, petty cash reconciliations and reimbursements; produce financial settlements for artist management companies when applicable.
• Participate in maintaining and updating production-related documents and equipment inventory.
• Support cross-departmental projects that have artist and performance implications including special events and educational and audience engagement initiatives.

Contract Administration

• Oversee, issue, and track department contracts and payments for agreements (venue rentals, artist and management contracts, independent contractors, and commissioning costs).
• Work with Director of Artistic Programs and Business Manager and artists/management companies to ensure appropriate state and federal tax withholding.

Other Duties as Time Permits

• Under direction of Box Office Manager, assist in ticketing and database management.
• Under direction of Director of Marketing, acquire promotional assets from artists, create and deploy email campaigns, update community outreach database and local event calendars, and maintain website, among other tasks.
• Under the direction of Business Manager, and liaising with external IT contractor, handle day-to-day office IT administration such as MS Office password setups and changes, network, and printer troubleshooting.

REQUIREMENTS

To succeed in this position, you will possess these qualities, skills, and experience:

• Minimum two years of experience in concert operations required. Theater production experience and live performance production background preferred.
• Understanding of technical production including lighting, audio, video. Professional experience in at least one discipline is a plus.
• Detail-oriented self-starter who can efficiently handle multiple projects simultaneously, excels in a fast-paced environment, and is willing to take on a variety of tasks, with impeccable follow-through.
• Ability to thoughtfully analyze situations, problem-solve, persevere despite unfamiliar territory and desire to always strive to exceed expectations.
• Proactive, strong communication skills with ability to remain tactful and supportive in stressful situations and with proven ability to achieve results when working collaboratively with a wide range of people, cultures, and ideas.
• Regular M-F office hours (remote work permitted for 40% of week) plus evening and weekend hours during performance season (September – June).
• Ability to lift 40 lbs and climb two flights of stairs.
• Driver’s License required.
• Please keep in mind that research shows that traditional candidates apply for jobs for which they fulfill 60% of the criteria. Systematically marginalized people including women tend to apply only if they meet every requirement. If you believe you could excel in this position, we encourage you to apply.

WORK ENVIRONMENT

• Global Arts Live offices are currently at 720 Massachusetts Avenue, Cambridge, MA, and concerts are held in Boston, Somerville, and Cambridge.
• This is a hybrid working office, with laptops provided.

COMPENSATION

This is a full-time, exempt position with an annual salary ranging from $50,000 to $70,000, commensurate with experience. For candidates with limited professional experience, we will provide training and compensation will be at the lower end of the salary range. Excellent benefits include health, dental, long-term disability, and life insurance; SIMPLE Cafeteria flexible spending account; paid vacation, sick, and personal days; and 10 paid holidays.

How to Apply

1. You are encouraged to apply as soon as possible since interviews will be scheduled on a rolling basis.
2. Please create a single pdf with your cover letter and resume. In your cover letter please mention how you heard of this opportunity.
3. Email the pdf to work@globalartslive.org, with “CM” and your Last Name, First Initial, in both the email subject line and pdf name.
4. All applicants will receive a request from our Business Office to participate in a two-minute demographic survey, as part of our commitment to conducting an equitable hiring process. Your responses to this survey are optional, anonymous, and will only be used to assess the aggregate diversity of our candidate pool. Responses will not be shared with the hiring manager or used to consider your job application. Thank you in advance for completing the survey.

Job Types: Full-Time. Job Tags: concerts, Dance, music, performing arts, and production. Salaries: 60,000 - 80,000.

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