Full-Time Compliance Manager, Disputes
Job Description
COMPLIANCE MANAGER, DISPUTES
At Current, we’re on a mission to enable our members to create better financial outcomes for themselves. Headquartered in NYC, we’re a leading U.S. fintech and one of the fastest growing companies with over 3 million members. No matter your title, we’re a team that collaborates on building great products and making an impact together.
ABOUT THE ROLE:
We are looking for a Disputes Manager to join our growing Compliance team. In this role you will help to lead Current’s transaction dispute investigation, process and strategy efforts as part of our compliance with federal and state regulations and payment network rules. The ideal candidate has a demonstrated track record of leading disputes, fraud, or compliance organizations with hyper-focus on process optimization. As a Dispute Manager, we’ll rely on you to help us ensure our Disputes Team is prepared to resolve member disputes timely, accurately, and within compliance, and that we are well-positioned to scale our operations as we grow.
RESPONSIBILITIES:
- Manage a team of disputes analysts and oversee day-to-day operations of the Disputes Team against federal and state regulations, payment network rules and issuing bank partner requirements.
- Own and develop disputes process and strategy to drive a world-class experience for our members.
- Execute against defined KPIs and reporting to ensure analysts are performing to defined expectations.
- Partner with Product, Engineering, Fraud, Risk and Member Experience teams to drive enhancements to the member disputes experience.
- Create and deliver regular disputes and complaints reporting to key internal stakeholders and issuing bank partners.
- Coordinate with Compliance, Fraud, and Member Experience on member complaints.
- Hire and train new team members as the function grows.
ABOUT YOU:
- 4-7 years of relevant dispute process or operations experience in a bank or financial technology company, or corollary experience in an operations-focused role.
- Demonstrated experience in process improvement and optimization.
- Knowledge of Regulation E, NACHA Operating Rules and VISA network rules.
- Demonstrated experience in leading a team with integrity and creating an inclusive environment.
- Strong analytical skills and the ability to offer a consistent unbiased resolution, eliminating moral judgement from cases.
- Excellent written communication skills, including the ability to write internal policies and procedures.
- Excellent oral communication skills, including the ability to present complex ideas in understandable and effective ways to other departments and functions.
- Provide actionable recommendations and solutions to problems.
- Well organized, efficient, self-starter able to work independently.
- Ability to simultaneously handle multiple tasks and changing priorities in an efficient and effective manner.
BENEFITS:
- Competitive salary
- Stock options
- 401(k) savings plan with company matching
- Discretionary performance bonus program
- Biannual performance reviews
- Medical, Dental and Vision premiums covered at 100% for you and your dependents
- Unlimited time off and paid holidays
- Generous parental leave policy
- Commuter benefits
- Healthcare and Dependent care FSA benefit
- Employee Assistance Programs focused on mental health
- Healthcare advocacy program for all employees
- Access to mental health apps
- Team building activities
- Our modern Chelsea-based office with open floor plan, stocked kitchen, and catered lunches
How to Apply
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