Who We Are

Discogs is the largest community-driven database of music information in the world. Every single day, millions of people use Discogs to connect and learn about music, as well as buy and sell physical music. As Discogs continues to grow, we are looking for bright, dedicated, creative, and highly motivated people to help us realize the mission of Discogs: to serve the music fan in everyone.

We are relatively small, so individual contributions can have a large impact. High value is placed on quality, critical thinking, and continuous improvement. Our teams are close but distributed geographically, prefer open-source tools, and we don’t micromanage. Each of us brings experiences and skills to the problem-solving table — we value quality and teamwork, but work well independently. And finally, we love and live music.

What We’re Looking For

We are looking for a Community Support Coordinator with a native level of German in Portland, Oregon to join our Community Support Team. The ideal candidate will have excellent communication skills, be fluent in both German and English, and enjoy working as part of a team.

The CS Coordinator will assist the community in their interaction with Discogs and its associated brands. This includes, but isn’t limited to, adjusting order pages to assist a transaction, adjusting seller invoices, investigating account suspensions and policy violations, and processing feedback removal requests and account blocks.

We are looking for someone who is excited about customer support, enjoys helping others, and is eager to learn. 

Responsibilities

• Provide clear, concise, and empathetic written responses to support requests with a working knowledge of Discogs Marketplace policies and processes, user account activity, and basic discography guidance.
• Work directly with the community to identify and resolve problems, and provide data to support team leaders to assist in development updates.
• Understand Discogs Marketplace and account policies, and be prepared to assist community members in working within guidelines for the benefit of the community.
• Review and respond to community support concerns in writing.
• Process Feedback Removal Requests (FBRs), account holds, and other abuse reports as necessary and as instructed by the CS Team Leader.
• Represent Discogs with pride and enthusiasm in all interactions with the community.

Qualifications and Experience

• Bachelor’s degree (BA/BS) from a four-year college or university, or equivalent work experience.
• At least 1-2 years of experience in a customer-facing position and team-oriented environment.
• Native German speaker with fluency in English.
• Experience in setting and tracking goals in a team-based work environment.
• A proven ability to adapt quickly to company and procedural changes.
• Excellent time management and interpersonal communication skills.
• Ability to work select weekend flex shifts.
• Above all, a genuine passion for music!

Compensation, Benefits, and Perks

• Competitive compensation: salary, performance-related bonuses, and 401(k) match.
• Healthy amounts of paid time off (PTO), paid holidays and paid maternity/paternity leave.
• Company-paid medical and dental insurance benefits for you and your dependents (US).
• Gym membership or wellness stipend.
• Annual continuing professional development allowance.
• Flexible work environment & remote work.

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Discogs is an Equal Opportunity Employer. Applicants needing accommodation to apply should contact us at 503-597-6340.

If you apply for this role, you will be required to upload a resume, cover letter, and fill out a few questions regarding your application. Once submitted, our hiring team will review your application and contact you if you are selected for an interview. Whether you are successful or not, we will store your application and data in our system for a maximum period of one year from the application date in case another role becomes available that you are suitable for. If you have any questions or concerns about us storing this data and/or the period of time, please contact us at le***@di********.com and we will respond to you within 30 days.