Job Description

Are you ready to help clients break the spirit of poverty through the dignity of work?
Do you thrive in environments where you can engage with clients and assist them with services?
Are you naturally gifted in networking and building relationships?

The Community Outreach Coordinator’s mission is to lead, coordinate, and oversee community outreach and engagement services and to develop partnerships with human service organizations to improve access and responsiveness of services to job seekers in Seattle-King County. This role works to collaborate and partner with WorkSource partners, agency managers and staff to cultivate relationships with community-based organizations that serve priority populations. This position will serve as an ambassador for the workforce system and bridge to community partners utilizing the Seattle-King County Workforce Development Strategic Action Plan and results of community voice survey research and creation and distribution of WorkSource marketing materials. With a focus on equity efforts this role will create strategic partnerships and plans to support the vision of the Seattle King Country Workforce Development region.

Career Path Services values the power of diversity and endeavors to build upon this vital strength. We are passionate about building and sustaining an inclusive and equitable working environment for all of our staff and customers. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We are committed to attracting, recruiting, retaining and advancing a diverse team that is responsive to the needs of our diverse clients.

This position is full time and in-office at one of the WorkSource locations in Seattle-King County region. Women, minorities and veterans encouraged to apply!

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS

The major responsibilities of this position include, but are not limited to:

Project Development and Design:

• Build relationships that foster collaboration and partnership with human service organizations to help job seekers remove barriers to employment by establishing a referral pipeline.
• Manage and execute project planning including: collaborative work plans, quarterly reports to the WDC, roles and responsibilities, deliverables and outcomes for each separate program cycle.
• Develop presentation materials for meetings and workshops related to assigned programs and projects.
• Incorporate and participate in varying levels of customer engagement including short-term focus groups, surveys, stakeholder interviews or establishment of longer-term advisory committees.

• Evaluate referral system processes and procedures with WorkSource partner input to provide modification recommendations to the WorkSource leadership.

Project Implementation and Management:

• Support connection sites with compliance to IFA, MOU and EO practices.
• Oversee program and process improvements and evaluation of program content. Manage development and enhancement of program policy and procedures.

• Effectively manage several emerging projects including: drafting detailed scopes of work, defining actionable milestones, creating implementation plans, managing risks, executing plans, and monitoring plans and enhancing plans for expected outcomes.

Mentorship & Collaboration:

• Facilitate community conversations, driving an equity-centered, systemic approach that permeates the community; connect with Seattle-King County priority populations.
• Create an environment that values and promotes diversity, equity, and inclusion among staff, partners, and customers.
• Facilitate meetings, conduct, or participate in workshops, committees, and conferences designed to promote community partner relationships relative to the mission and work of WorkSource.

• Build relationships that foster collaboration and partnership within the assigned area to allow Career Path Services to go deeper in the communities we serve.
• Make recommendations to the Integration Coordinator and the Training & Learning Management System Coordinator on staff training needs to support the program success and operations.

Partnership Development and Other Duties:

• Collaborate with program leadership to identify key community organizations with which to partner, then initiate contact, cultivate relationship, and support partnership launch.
• Update job knowledge by participating in educational opportunities; maintaining personal networks.  Participate in developing and expanding the training through CQI process and gain technical acumen to make adjustments and improvements as needed.

• Capture system success stories to report on various marketing materials including fundraising proposals.

CORE COMPETENCIES REQUIRED FOR THIS POSITION

Technical Competencies and Skills

General Leadership Competencies – Level 1

Technical Competencies and Skills

• Community-minded, equity-centered mindset, skilled in bringing people together.
• Be an inspirational, goal-driven, and person-focused coordinator who can successfully translate leadership’s drive for excellence into clear work-plans and objectives.
• Experience in developing and extrapolating surveys. Have the ability to use both qualitative and quantitative data to inform operational, programmatic, and strategic decisions.
• Experience in strategic and culturally appropriate community engagement and outreach to underserved populations with demonstrated success in increasing access and advancing community equity initiatives.
• Experience in designing flyers and marketing material and have excellent oral and written communication skills.
• Demonstrated cultural competency and understanding of systems of oppression that impact low-income adults seeking employment on a path to a living wage career.
• Excellent organizational skills, with the ability to coordinate multiple tasks and projects with a variety of timelines.
• Be familiar with Customer Centered Design principles and the ability to utilize them to create process improvements which are customer centric in nature.
• Be a skilled communicator who is flexible and willing to communicate changes as needs evolve.
• Be willing to negotiate and compromise with key partners to achieve mutually beneficial goals.
• Understanding of the change management process, and the ability to guide staff through change effectively.
• Ability to challenge status-quo and building consensus.
• Ability to establish accountability through clearly defined expectations while creating room for innovation and creativity to take place within the team.

• Business and Economic Development Intelligence: fosters interagency relationships and understands the role of workforce development in economic development.
• Diversity in Workforce Development: adapts materials and services to address diverse needs of customers; creates an environment that enables all individuals to contribute to their fullest potential; and understands the special employment needs of diverse groups.

Organizational Core Values

• Integrity: Stay true to our mission, purpose, and vision; act in harmony with our beliefs and values; gain trust while respecting boundaries; keep commitments, hold ourselves and others accountable.
• Courage: Care deeply and enthusiastically in the organization’s mission and purpose; take smart risks and challenge status quo; challenge actions inconsistent with organization’s values; speak up, even when uncomfortable; perform heroic actions advocating for those the organization serves.
• Generosity: Extend hospitality, appreciation, and have dedication to serve others; seek what is best for the organization rather than self; act humbly; treat everyone with kindness and dignity.
• Visionary: Embrace an entrepreneurial spirit; pioneer new ideas and demonstrate curiosity, set audacious goals and extend beyond minimum expectations; embrace failure to break boundaries and learn rapidly; be willing to do things differently; adapt and stay nimble by finding time to simplify.
• Leadership: Serve first and focus on growth & well-being of the people we serve; humbly guide and lead others to make a positive difference; contribute to the larger good; share knowledge; commit self and others to professional growth; be a life-long learner; engage in open, honest communication.
• Excellence: Perform with integrity to ensure accurate and competent results with a positive impact; achieve the results the organization promises; consider other points of view; think critically and problem solve by identifying root causes; show unity through teamwork; embrace collaboration across silos, functional teams, and external partners.

EXPERIENCE/POSITION REQUIREMENTS

Required

• A Bachelor’s Degree (or commensurate experience) in: Education, Human Resources, Social Work, Communication, Workforce Development, Psychology, Sociology, or Social Services’ related field. Two years of experience in workforce development may substitute for the degree requirement.
• Minimum one-year of experience working with workforce development, social services, job placement, job development, sales, job coaching, employment and training, or related field.
• Proficiency in research, interpreting, and analyzing diverse data.
• Requires use of: Microsoft Word, Excel, PowerPoint, and Outlook, LinkedIn, and other business-related networking applications, as appropriate.
• Requires flexibility in working some evening and/or weekend hours.
• Motivated self-starter with the ability to work collaboratively and independently with purpose and accuracy in a fast-paced environment.
• Must be able to work in a culturally diverse and fast-paced environment, and demonstrate a commitment to diversity, equity, and cultural competency.
• Daily availability of personal vehicle or alternate method of transportation sufficient to meet the daily transportation requirements of the position is a condition of employment. Copies of driver’s license and auto liability insurance coverage is required for personnel file at time of hire and annually thereafter.

BENEFITS

• Leading health care package, including medical with both F.S.A. and H.S.A. options, dental, and vision
• Basic Life and AD&D Insurance, Short Term Disability, and Long Term Disability Insurance
• Voluntary/supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage
• 403(b) Retirement Plan with a leading employer discretionary contribution
• Paid Vacation (accrue 12 hours/month), Sick (accrue 8 hours/month), Bereavement (1 week), Jury Duty and Military Leave
• 11 Paid Holidays, plus additional Floating Holiday and Birthday Holiday
• Cell Phone Reimbursement Allowance, Internet Reimbursement Allowance and Personal Development Reimbursement Allowances
• Tuition Reimbursement program and a qualified employer for the Federal Loan Forgiveness Program

Career Path Services is a workforce development and employment training 501(c)3 nonprofit headquartered in Spokane, WA. As an organization, we pride ourselves in being a part of our community and truly enriching the community we work in. We value our diverse team-based environments while recognizing the creativity and initiative of individuals. Career Path Services is committed to honoring our employees’ service to our mission and values by providing continuous training and development opportunities. We have been honored to be named a top 50 Best Nonprofits to Work For by the Nonprofit Times seven years in a row, and are more than proud of our employees who make this happen. Our amazing employees make us a great place to work because of their high character and competence.

Career Path Services is an equal opportunity employer. Auxiliary aids and services are available upon request to persons of disability. TTY relay 1-800-833-6388

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 60,000 - 80,000.

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