Job Description

About Geocaching HQ

We are the global headquarters for the game of geocaching. Our mission (and yours should you choose to accept it) is to inspire outdoor adventure, exploration, and community. Our products enable a worldwide community of geocachers to make every location an adventure and everyone an explorer.

At Geocaching HQ, we strive to be the best place our employees have ever worked. We foster a workplace rooted in compassion and candor, and we invite you to join us!

Position Overview

As a Community Coordinator, you will shape how our company interacts with the geocaching community online via email, self-help materials, and social media initiatives, including user-education. This role is responsible for providing effective cross-platform customer service and creating engaging content for social media. In short, it’s all about those little moments with geocachers — we want them to feel like we are here to support, inspire, and delight them every time they tune into our blog, Twitter, or send us a question through Geocaching.com. 

What You’ll Do:

Content Generation

• Generate fun, helpful, and engaging content on company platforms (Geocaching Blog, Help Center, Facebook, Twitter, Instagram, etc.).
• Identify great content created by the community that can be shared via company platforms.
• Become a part of the geocaching community, share experienced geocachers’ deep knowledge with others, and guide newer community members by creating relevant content.
• Meet benchmarks for community satisfaction, customer service, and social media outreach and corresponding KPI’s.
• Create, design, and support user-education materials to onboard new members to the community.

Community Engagement + Support

• Communicate regularly with geocachers across multiple channels, answering customer service questions big and small. Some weekend coverage may be required.
• Suggest process improvements to encourage customer self-help and more efficient customer service interactions.
• Provide feedback on behalf of the community for upcoming feature changes, as well as following up on bugs that are reported by the community.
• Represent Geocaching HQ at community events.
• Provide vacation and other coverage for our Guest Experience Coordinator/Visitor Center as needed.
• Support the Adventure Lab team with reporting and other tasks as needed.

Required Skills + Experience:

• Passion for geocaching. Significant experience in the game is a huge plus.
• Experience in customer service and social media management.
• Proven ability to turn out excellent written communication.
• Excellent project management skills, including being detail-oriented and the ability to multi-task.
• Successful at collaborating with co-workers, within and between departments.
• The ability to communicate at a professional level in a second language is strongly desired (German, French, and Dutch in particular).
• Experience working with a wide range of cultures.
• Experience in education/curriculum design
• 2+ years of relevant work or life experience.

Behaviors:

• Lead by example and exemplify our values — effectiveness, authenticity, passion, and inclusivity — in actions and behaviors.
• Demonstrate superb communication, interpersonal, analytical, and negotiation skills.
• Maintain a professional and positive demeanor.
• Leverage your strong analytical and problem-solving skills.
• Exhibit tact and proper judgment under pressure and in sensitive situations.
• Show us a desire to learn and quickly learn new concepts, systems and technologies.
• Be self-starting, self-directed, and open to coaching/feedback.
• Use independent judgment to plan, organize, and prioritize workload.

Physical Demands and Work Environment: 

This job description should not be construed to imply that these requirements are the only duties, responsibilities, and qualification for this job. Incumbents may be required to follow any additional related instructions, acquire related job skills and perform other related work as required.

Geocaching HQ works actively and intentionally to build a diverse, equitable, and inclusive company and worldwide community. We encourage everyone to apply and welcome applicants who are historically underrepresented in the technology and outdoor industries.

Some of our current benefits & perks!

• Comprehensive benefits package: medical, dental, vision, FSA (health and dependent care), and life & disability insurance.
• 401k retirement plan: traditional and/or ROTH, plus employer match and immediate vesting.
• Healthy work/life balance: generous PTO (120 hours in the first year) and 12 holidays, wellness & social events with virtual options, unlimited access to our Employee Assistance Program, regular team lunches, and more.
• Free Geocaching Premium Membership (plus one for a friend!) to cache to your heart’s content.
• Sabbatical every 7 years.
• Free lift tickets or reimbursement towards recreational activities.
• On-site gear closet so you can enjoy the great outdoors.
• ORCA cards and commuter benefits.
• Professional development budget tailored to your learning & growth — not in the cookie-cutter “one size fits all” approach.
• Employer donation matching program.

How to Apply

Job Types: Full-Time. Job Tags: blog, Community Support, content, Content Creation, Dutch, French, geocaching, German, language, social media, and  customer service.

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