The Cloud Operations Engineer is responsible for the design, implementation, and operations of technology platforms as well as the managing the availability, integrity and overall operations of their assigned applications and the related cloud software and hardware infrastructure to ensure continuity and achieve a high level of performance and availability. Resource will also be responsible for steering of service providers and the management of software providers and maintenance agreements. Key accountabilities of the function Leading Operations for Assigned Systems
•Designing, implementing, and operating assigned cloud technology platforms as the technical expert
•Leading internal and external resources in the appropriate utilization of cloud technology platforms
•Executing ITSM/ITIL processes to ensure ongoing stable operations and alignment with SLAs
•Steering providers in the execution of tier 2 and 3 support tasks and SLAs
•Resolving escalated support issues
•Commissioning, administering, capacity planning and optimizing the associated hardware and software components
•Planning and executing upgrades and replacements to ensure that hardware and software components remain supported
•Leveraging and enhancing operations tools
•Managing 3rd party vendors, software and licenses
•Performing routine maintenance, administering access and security levels
•Supporting new initiatives through Startup Management (SUM) processes to provide efficient and stable operations Driving System Management & Application Monitoring
• Ensuring monitoring and correct operation of the assigned system
• Ensuring changes to the system are made for ongoing run and support
• Ensuring consolidation of emergency activities into regular maintenance
• Ensuring that proper application monitoring is in place to alert of any support issues Managing Operations Information
•Providing regular forecasts for local infrastructure
•Updating ConnectIT, CMDB and other Operations data repositories to support sound planning and operations
•Analyzing system data (system logs, performance metrics, performance counters) to drive performance improvement
•Commissioning, administering, capacity planning and optimizing the associated infrastructure and technologies. Supporting Agility & Customer Centricity
• Supporting the end user with highly available systems
• Participating in the support rotation
• Performing other duties as assigned by management Additional skills: special skills / technical ability etc.
• Demonstrated experience in vendor and partner management.
• Technically competent with various business applications, especially Financial Management systems.
• Knowledge of automotive business processes in retail and wholesale.
• Experience at working both independently and in a team-oriented, collaborative environment is essential.
• Must be able to build and maintain strong relationships in the business and Global IT organization.
• Ability to elicit cooperation from a wide variety of sources, including central IT, clients, and other departments.
• Strong written and oral communication skills.
• Strong interpersonal skills
Technology Preferences (role specific):
• 3+ years Microsoft Web (IIS)
• 3+ years Siebel experience
• 3+ years Middleware experience (Biztalk)
• 3+ years network infrastructure/operations
• 3+ years SQL Server

Quals–
Education: Bachelor’s degree or equivalent experience and/or certifications. Work experience, Leadership experience:
• 5+ Years of demonstrated success in Information Technology, with at least
• 3+ Years in cloud planning, management and operations
• 3+ Years in a mid-level IT operations/engineering role
• 2+ Years specializing in IT Application Operations as a mid-level engineer
• 1+ Years of experience participating in Agile projects Key Skills
• Demonstrated experience in managing/operating in the AWS Cloud, including: o Infrastructure as code (terraform, cloud formation) o AWS networking and security (VPCs, Route Tables, security groups, etc.) o Identity and Access Management o Experience with EC2 instances, Cloudfront, S3 o Certificate mgmt. and DNS in AWS (route 53) o Amazon API Gateway
• Demonstrated experience managing/operating Kubernetes in the AWS cloud, including: o Operating Kubernetes workloads in production (scaling of nodes, pods) o Deployment support (knowledge of Kubernetes deployment artifacts o Logging and monitoring o Security
• Demonstrated experience with Operating Linux
• Demonstrated experience with Bash (and other scripting languages)
• Demonstrated experience with Java builds and deployment, including Maven