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14 Feb 2022

Full-Time Client Services Manager

The Writer – Posted by thewriterhr London, England, United Kingdom

Job Description

We’re looking for an ambitious Client Services Manager to join our thriving UK team.

Who are we?

We’re The Writer. We work with companies all over the world to get their words working harder.

In a nutshell, we do five big things: tone of voice, writing, training, content and naming.

What’s on offer?

£33,000 – £36,000 salary

Full-time, permanent position

Lots of opportunities for progression

The chance to work with huge brands – think Asics, BBC, or the British Film Institute

Central offices, right next to Borough Market

Flexible working – you decide if you’d rather be at home, in the office or a mix of both.

25 days holiday + bank holidays

Who are we looking for?

We’re looking for someone with a mix of Project Management and Account Management experience. And if you’ve line managed before, that’s a big plus.

We want someone who’s…

A great listener. You figure out what’s important to people by listening to them. You can read the room and spot when someone has a question before they ask. You do your homework, anticipate next steps, and understand the challenges your clients and co-workers are facing.

Got an eye for detail. The scopes of work you write are meticulous, and your numbers always add up. You leave no stone unturned when chatting to a client about a new brief, or when you’re sending them a timeline.

A confident communicator. Whether you’re presenting to your own team or talking scope with a client, you’re good at keeping people engaged, and getting your message across. You’re known for the energy you bring to projects.

A problem solver. If something goes awry, you’ve got the skills to diagnose the problem and suggest solutions to put it right.

A positive member of the team. You’re known for your way with people. You’re consistently approachable, calm and empathetic to others around you.

What will you be doing?

You’ll:

  • Take briefs from our existing clients, and create pitches and proposals to respond to these
  • Work with our creative team to cost projects, profitably and accurately
  • Manage your projects from start to finish, writing scopes of work, creating timelines, and working with our scheduler to make these happen on time
  • Keep your clients happy by delivering top quality proposals, work, and comms
  • Keep track of financials by keeping on top of budgets, gross margins, and invoices
  • Get feedback from your clients, and use it to spot other opportunities for us
  • Be all over our CRM system, capturing the valuable information you have (accounts, contacts, opportunities) and keeping it up to date.
  • Line manage a Project Coordinator.

 

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How to Apply

Sound like you? If so, head to our application page at https://hr.breathehr.com/v/client-services-manager-uk-21321 and send us your CV, as well as a few words explaining why you're the right person for us. (You'll need the files handy when you click the link.)

Job Types: Full-Time. Job Tags: account manager, customer service manager, and project manager. Salaries: 20,000 - 40,000.

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