Full-Time Client Services Coordinator
Job Description
Premier Talent Partners has partnered with a top-performing strategy firm that is dedicated to partnering with organizations across industries to build more diverse, equitable, and inclusive cultures to find their next Client Services Coordinator! Our client’s work has been featured in The Wall Street Journal, The New York Times, The Atlantic, Harvard Business Review, PBS NewsHour, TechCrunch, and several other outlets and is growing incredibly quickly! In this role, you will be responsible for scaling our client’s newest product to organizations of all sizes around the world. This position is being offered 100% remote to candidates within the US. Read on if interested!
—
PLEASE NOTE: During the application process, you will be required to create a profile in Premier’s talent platform. Once your profile has been reviewed, you will be matched with specific jobs.
—
Responsibilities:
- Manage client communications and requests, ensuring clients are being responded to in a thoughtful and timely manner and with the information they need
- Prioritize client communications effectively, working with the team to triage requests for effective workflow management
- Escalate queries and issues when needed, either to the Director of Business Operations or to the sales owner
- Manage the scheduling workflows in the sales pipeline: managing opportunities in the scheduling workflow, actioning on opportunities according to set SLAs, ensuring the right data is in the sales record, updating key stakeholders whether internal or external as needed
- Assist in staffing and scheduling: matching the right facilitator for the opportunity, proposing dates/times for clients that meet their needs, ensuring that facilitators’ capacity is kept to the target goal while scheduling
- Ensure that all scheduling data is accurate including training tracker, rollout trackers, data in communications (emails, messages), calendars, etc.
- Send weekly confirmation emails to facilitators to help with data and alignment, and follow up on necessary changes or updates
- Help manage data in the CRM (Salesforce) and ensure that everything is updated
Qualifications:
- 3-4 years of administrative experience, with specific experience supporting sales operations processes, ideally out of a fast-paced, scaling environment
- Must be proactive and resourceful
- Strong Salesforce efficiency and comfortable working with productivity software
- Prior experience working with Salesforce and you are proficient in GSuite and MS Office
- Strong attention to detail and organizational skills
- Humble and able to acknowledge when you’ve made a mistake. With a high volume of administrative and operational tasks, mistakes are bound to happen occasionally – must be eager to identify and discuss errors, to correct and learn from them
- Passionate about diversity and inclusion. You want to apply your organizational and administrative skills to support the work we do to help clients be stronger, more inclusive
—
Premier Talent Partners is a recruitment firm specializing in the areas of contract/temp, temp-perm, permanent, and payrolling needs across all industries, supporting equitable hiring nationwide.
—
Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.
How to Apply
To be considered for this position, please register here in our talent platform. From there, you will be able to synch up with your Candidate Success Manager who will help you optimize your profile and assist you through the job search process.
417 total views, 0 today