Full-Time Client Relations Officer
Job Description
Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with technical support centers in South East Asia and East Africa, that provide program management and facilities engineering services worldwide. Planate is a small business provider of planning, design, infrastructure management, technical consulting, engineering, and construction management services in support of the US Department of Defense (DOD) and its Service (Army, Air Force, Navy, Marine Corps) missions, along with other US federal agencies, all over the world.
We are seeking a highly skilled and experienced Client Relations Officer to serve as the Country Manager and represent the company in all business dealings in Thailand. The role will involve overseeing operations, managing staff and resources, ensuring compliance with local regulations, fostering client relationships, and supporting both local and international projects. This individual will be the primary point of contact for all company activities in Samut Prakan, Thailand and will work closely with global teams to align strategies and ensure the success of the organization’s goals.
Note: The salary listed is not the final offer and will be determined based on the candidate’s qualifications and experience.
Responsibilities:
- Oversee company operations in alignment with the organization’s strategic plans, ensuring effective management and supervision of all activities.
- Ensure the efficient and effective use of resources, including staff and finances, while maintaining compliance with local and global standards.
- Act as the local coordinator to support Planate’s operations in Thailand, ensuring adherence to organizational policies and needs.
- Adapt and improve the staffing and operational concepts of Planate in Thailand.
- Collaborate with headquarters and other country managers, sharing insights and strategies across global operations.
- Mitigate communication barriers and understand cultural nuances, fostering strong relationships with clients and stakeholders.
- Ensure compliance with company policies and processes, guiding subordinates to do the same.
- Support all local and international projects and programs, ensuring seamless coordination between teams.
- Represent Planate as the key point of contact for clients and staff, managing relationships and operations effectively.
- Coordinate logistics, including staff deployments, safety protocols, and any other support services required.
Qualifications:
- Associate’s or Bachelor’s degree preferred.
- Minimum of 5 years of client management experience.
- Proven ability to establish and nurture business relationships.
- Excellent verbal and written communication skills in English.
- Self-motivated with strong problem-solving abilities and the capacity to thrive in a fast-paced, high-pressure environment.
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