Full-Time Client Engagement Coordinator for Training & Coaching Company
Job Description
CLIENT ENGAGEMENT COORDINATOR
THE FAST FORWARD GROUP
New York, NY (remote 2-3x/week after onboarding period at our WeWork space in midtown)
Full Time
The Fast Forward Group is a training and coaching company committed to helping people elevate performance and fulfillment in their whole lives. This is an awesome opportunity to make an enormous impact at in a fast-growing, women-led company with a mission to transform workplaces and lives. We work with conscious, inspired leaders at blue-chip companies like Facebook, Google, Visa, JPMorgan Chase, Disney, Bloomberg, CBS, iHeartMedia and NBC. Learn more our work and clients HERE.
CLIENT ENGAGEMENT COORDINATOR
We’re looking for a Client Engagement Coordinator to join our small, nimble team. The Client Engagement Team is responsible for:
- Ensure flawless preparation and execution of Fast Forward “engagements” (live training sessions) to ensure participants receive a transformational learning experience
- Build client relationships and drive adoption of the Fast Forward regimen within client teams
- Strategize and customize training content and collateral to meet client and engagement needs
- Brief and support facilitators before, during and after Fast Forward engagements
Other responsibilities include:
- Coordinate all engagement logistics:
- Work with client to ensure room setup is optimal for training experience
- Manage participant RSVPs and brief facilitator on key attendees
- Order session materials
- Brief facilitator with all logistics information
- Work with Engagement Managers to customize content and collateral for engagements
- Maintain updated master templates
- Own monthly content edits and manage change log
- Support Engagement Managers/Director with exceptional account service and business development
- Maintain research briefs on client businesses and relevant industry news
- Manage our proprietary learning/CRM portal:
- Import all participant details for each engagement
- Create participant pre-work summaries to brief Engagement Manager and facilitator coach
- Report and track usage and engagement metrics
- Provide service-oriented community management for Fast Forward graduates by interacting in forums, posing questions and moderating responses
- Support cross-functional team with administrative tasks:
- Secure paperwork/approvals prior to engagement kickoff
- Track finances per session and reconcile with finance team as needed
- Manage and update various weekly/monthly trackers
WHAT WE’RE LOOKING FOR:
2-4 years of experience in project management, event management or account/client management. We’re looking for someone who’s a team player, thrives in a flexible work environment and is passionate about personal and professional development!
Must have excellent, proven skills in:
- Project management of numerous multifaceted projects
- Time management and ability to task-switch quickly
- Stellar organization and attention to detail
- Clear and concise verbal and written communication skills
- Proficient in Microsoft Office (namely Excel and PowerPoint) and similar technologies
- Interpersonal relationships/business acumen
- Experience InDesign a plus
How to Apply
Please apply through Pink Jobs, and be sure to tell us why you are interested in joining our team!1006 total views, 0 today