Full-Time Call Center Rep
Job Description
Call Center Representatives are the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; develop and enhance good customer relationships, understand our purpose and communicate effectively and timely.
Job Description Qualifications:
High School diploma, GED or equivalent
Minimum 1 year call center or customer service experience
Computer knowledge and skills in Microsoft, Gmail, Excel and Drive
Ability to maintain the confidentiality of customer and company information
Responding to inquires and concerns in a timely manner
Working within team atmosphere
Punctual
Bi-lingual a plus
Experience dealing with the public Ability to multi-task set priorities and manage time efficiently
Able to sit at computer and/or laptop for periods of time along with typing on keyboard, usage of headset to answer calls, able to use telephone and/or cellular phone
Responsibilities : answer incoming calls within company established guidelines to provide prompt and courteous service to callers
Assist customers calling to purchase tickets for show dates/times with accuracy and efficiency
Seize opportunities to upsell when arises
Communicate with customers regarding service issues, questions, being polite and courteous
Close sell with complete and accurate information regarding each phone call detailed in order
Detailed information communicated to supervisor with an questions, comments, refund requests from customers
Maintain high priority confidentiality on customer credit card information.
Outbound cold calling to various businesses for placement of coupons
Following posted office schedule
Absence Request for days off or appointments must be submitted two weeks in advance. Reporting off no less than two (2) hours before your shift to supervisor by telephone, text and email
How to Apply
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