Full-Time Business Team Specialist II (Req#1942)
Job Description
This is a hybrid role, however onsite training is required in Lynn. Our Business Service Team is a specialty group within our customer service center primarily providing support to our business customer base over the phone and e-mail. The team handles inquiries regarding our business deposit and loan products as well as our business online banking solution and the various cash management products that we offer.
MAJOR RESPONSIBILITIES:
- Provides a high level of service to all business banking and commercial banking clients over the phone and e-mail.
- Provides customer support for our suite of business online banking products and processes a variety of account maintenance requests.
- Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
- Handles the most complex customer complaints and problems without assistance by making independent decisions. Is able to instill a sense of confidence with these customers based upon content and delivery.
- Acts as a resource and escalation point to other team members on all product and service-related inquiries.
- Assists management with monitoring the business banking inbound call queue, e-mail queue, and offline work queue.
- Assists with training, quality testing new products/services, and documenting procedures.
REQUIREMENTS:
Education and Experience
- Associate degree or related knowledge/skills base gained through experience preferred.
- Previous Business/Commercial Banking experience preferred
- Customer service experience in a fast-paced environment is preferred
- Proven previous job stability a must
Skills/Knowledge
- Familiarity with cash management products and services is a plus
- Computer proficiency, including web navigation and keyboarding skills a must
- Excellent oral and written communication skills
- Superior customer service skills required
- Proficient with online banking, internet terminologies, and navigation
- Ability to learn new concepts quickly and easily in a fast-growing environment
Previous success hiring people with similar job titles to these:
- Customer Service Representative
- Inbound Call Representative
- Call Center Representative
- Customer Care Center Specialist
- Member Services Representative
Key Terms
- Problem Solver
- Multitasker
- Creative Thinker
- Tech Savvy
Perks:
- Remote work flexibility after a desired length of tenure and good performance
- Hire immediately
- Growth opportunities
- Great benefits
- Strong culture
- Work life balance
About Us
Committed. Inclusive. Courageous. Eastern Bank has built a legacy of investing in the communities we serve and helping our customers, communities and employees thrive and grow. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.
As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.
How to Apply
If you will like to learn more and apply, use the link below: https://gka.fa.us1.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/1942/?utm_medium=jobshare85 total views, 0 today