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14 Jul 2023

Full-Time Business Team Specialist I (Req#2164)

Eastern Bank – Posted by Eastern Bank Lynn, Massachusetts, United States

Job Description

•    Serves as first line of response for all incoming internal Business Banking, Retail and Commercial Banking support calls within the Customer Service Center.
•    Accurately and expediently answers inquiries from internal customers on all types of new and existing business products and services.
•    Candidates will draw on a detailed knowledge base of Commercial, Retail and Business Banking products, services, policies, and procedures.
•    When necessary, enter quality Service Requests within Metavante’s ECM Customer Relationship Management system, tracking issue to resolution.
•    Relies on excellent verbal and written communication skills to fulfill client requests and to ensure customer satisfaction.
•    Keeps management appraised of any escalated service issues they should be aware of and assists Customer Service Center Management with department initiatives whenever possible.

Qualifications: 

•    Associates Degree or related knowledge/skill base gained through experience required. Commercial and or Business Banking Relationship Administration
•    Computer/Keyboarding
•    Microsoft Office
•    Ability to work in a fast-paced call center environment

•    Associates Degree or related knowledge/skill base gained through experience required.

About Us

Committed. Inclusive. Courageous. Eastern Bank has built a legacy of investing in the communities we serve and helping our customers, communities and employees thrive and grow. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.

As a large full service commercial bank in the Greater Boston area, we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program.

As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.

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How to Apply

If you will like to learn more and apply, use the direct link below: https://gka.fa.us1.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/2164/?utm_medium=jobshare

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: #customerservice and Banking. Salaries: Not Disclosed.

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