Full-Time Business Systems Administrator – CRM
Job Description
Job Title: Business Systems Administrator – CRM
Location: Remote
Reports To: Director, Information Technology and Reporting
FLSA Status: Full-time, Non-Exempt
Girls on the Run International is a national nonprofit organization dedicated to creating a world where every girl knows and activates her limitless potential and is free to boldly pursue her dreams. We inspire girls to be joyful, healthy and confident using a fun, experience-based curriculum which creatively integrates running.
At Girls on the Run, our core values guide our way and we stand firm in our long-standing commitment to building a world where every person can know and activate their limitless potential. We warmly welcome the participation of any child who identifies as “girl”, non-binary, or gender expansive in our programs. We are committed to leveraging our intellectual, financial, and human resources to advance strategies to be inclusive, equitable and accessible to all. Our headquarters and councils are working to bring diverse voices to the table as we know that unique perspectives strengthen the quality and scope of our organization. We pledge to be a reflection of the communities we engage, not only in appearance, but also through fostering an atmosphere of community connectedness that serves as a model for our girls and other stakeholders.
Girls in the Run has been described by its employees in a recent third-party work culture survey as: collaborative, joyful, hardworking, caring, fast-paced and quality-focused. We are a passionate group of people and today’s climate requires that our team be adaptable and flexible to continue to serve our stakeholders.
Position Summary:
The Business Systems Administrator – CRM is responsible for assisting subject matter experts on how to leverage technology systems to complete work more effectively, perform technical troubleshooting, and provide administrative support and governance for communications software, fundraising software, program registration software, CRM, financial software, and other systems as needed. This role will assist in identifying integration points and roadmap needs between systems and developing SOPs and best practices on how and when to use each system. Additionally, this role will assist in defining roadmap items for internal use as well as requests from vendors developing these platforms.
Responsibilities
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Technical Support and Platform Expertise in one or more of the following:
- CRM platforms
- Fundraising platforms
- Nonprofit management systems
- Third party integrations
- Financial systems
Administrative Support:
- Serve as primary IT contact for councils, providing technical assistance for incoming tickets or issues related to the use of business systems.
- Manage CRM enhancements and bugs with internal teams and external vendors.
- Collaborate with product development teams, participate in product testing and provide feedback.
- Create and maintain governance documents as new features are released.
- Contribute content to tech support knowledge base.
- Manage user access and role assignment to systems based on governance.
- Manage technical support process with platform vendors.
- Prepare system access for new users.
Training:
The following items relate to software supported by the Business Systems Administrator
- Stay informed on newest product releases, making recommendations on releases beneficial to the organization.
- Assist in writing/updating training manuals, user guides and other training materials.
- Identify super users from the field and leverage them to test new features and train other users.
System Administration:
- Upload and test content, and/or data.
- Maintain content according to document retention policies and/or governance document.
- Determine the proper means to catalog and retrieve content based on ease of access for staff.
- Manage user access to systems including APIs between platforms, bulk user uploads/deactivations and password resets.
Organizational Support:
- Support initiatives and projects for technology implementations, system improvements, and cross-functional projects with a technology component
- Assist in managing vendor relationships, including meeting with vendors on an ongoing basis, reporting updates to system vendors, escalating issues with vendors, and discussing future strategies with vendors.
Tech Support:
- Serve as a backup to the tech support team to:
- Manage service desk tickets
- Manage phone system for HQ
- Prepare workstations and system access for new users
General Responsibilities
- Serve as a Girls on the Run role model, embodying organizational core values and working to achieve the GOTR mission.
- Expand expressions of Girls on the Run’s commitment to Inclusion, Diversity, Equity and Access within the systems administration environment by leveraging technological capabilities to achieve organizational IDEA goals.
- Cultivate positive relationships with council directors, volunteers, board members, community members and staff.
- Any other duties deemed necessary by the Director, Information Technology & Reporting.
Required Qualities and Qualifications
- Three years of experience in systems configuration, business analysis, and/or service desk
- Three years of experience in managing customer-facing systems
- Ability to learn new software quickly
- Ability to work with users of all skill levels
- Experience using Microsoft Office products
- Experience with one or more of the following:
- CRM platforms
- Fundraising platforms
- Nonprofit management platforms
- Strong end-user/customer service focus
- Excellent written and verbal communication skills
- Enjoys problem solving
- Passion for empowering girls to reach their limitless potential!
Preferred Experience
- Salesforce administration
- Pinwheel/RacePlanner administration
- NetSuite administration
- Systems integration / APIs
- Data management
This position is offering a compensation range of $22-$26/hour depending on experience. In addition, Girls on the Run International offers a generous PTO plan, a benefits package including company-subsidized medical and dental, vision coverage, life insurance, and paid medical leave and a 401k plan with employer match. This position is 40 hours per week and is completely remote. The selected candidate must currently reside in or have immediate plans to relocate to one of the following states: California, Connecticut, Michigan, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas or Wisconsin.
How to Apply
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