Full-Time Business Services Specialist
Job Description
Do you want to connect employers to the talent they need for their businesses to grow and thrive? Do you have an aptitude and attitude for business to business sales?
The Business Services Specialist is part of of the Talent Solutions Team serving Businesses throughout the Spokane area. As a consultant, every day is a chance to serve as a connection point to a system that is often challenging to navigate. The Business Services Specialist provides a comprehensive commitment of service to employers and partner services as a member of Career Path Services and the Talent Solutions Team. This position is charged with developing and implementing innovative, solution-based strategies for performing the duties associated with supporting the community’s shared economic and workforce development goals. The Business Services Specialist works on a team that provides a variety of services with the purpose of connecting area businesses to job seekers. A successful Business Services Specialist will be performance driven, entrepreneurial, experienced working with the target population, know how to take the broad elements of a program model and customize to the needs of the program participant and each system to meet the goals of the program and fund source. In this role you will need an eye for detail, flexibility and the ability to work at the pace of business.
This position is full time and is a hybrid position, working in both the Spokane WorkSource office and remote.
Career Path Services values the power of diversity and endeavors to build upon this vital strength. We strongly encourage applications from individuals representing diverse backgrounds and communities, including but not limited to Black, Indigenous, Latinx, Asian, Pacific Islander, Middle Eastern, and multiracial individuals, as well as people of color (POC), LGBTQ+ individuals, people with disabilities, veterans, immigrants, refugees, individuals from socioeconomically disadvantaged backgrounds and any other marginalized or underrepresented groups. We are committed to fostering an inclusive environment where all voices are heard and valued.
ABOUT THE JOB
- Engage job seekers, partners, and business in coordinated effort to place and retain job seekers in self-supporting employment within the targeted industry. Possess knowledge of partner program services, and employer staffing needs.
- Utilize fact-finding, active listening, analytical and presentation skills to identify employer needs and develop staffing plans to meet those needs.
- Contact prospective employers to identify job openings and assist in developing and implementing hiring, retention and wage progression plans.
- Maintain employer satisfaction by meeting or exceeding all commitments within the agreed to timeframe. Expand business relationships into areas not previously considered “traditional” business services.
- Establish business and service (training/education) provider networks that include an array of service providers who can help meet the needs of business and broker the provider/business relationship.
- Work in collaboration with management, employers, team, and partners, to develop and implement a comprehensive strategy to include goals, objectives, activities and timeframes for successfully accomplishing all contractual and program elements.
- Plan, prepare, and present workshops, seminars and proposals to groups and individuals. Use verbal, written, and media skills to communicate effectively with a wide range of audiences.
- Facilitate business, community, and industry panels to identify industry trends, current and future staffing needs, and job skills and training requirements. Engage businesses with job seekers to provide relevance based on industry needs and expectations.
- Develop, expand, and maintain working relationships with partners, employers, and fund sources that achieve desired outcomes by identifying needs, developing solutions, establishing goals, and executing plans. Timely, consistent, and professional communication is essential to the success of the program.
- Collaborate with team, partners and business to develop comprehensive recruiting and service delivery plans, and execute the plans to achieve goals. Develop a comprehensive tracking process including data gathering, analysis, and reporting. Use results data to evaluate plan effectiveness and modify activities as needed.
- Participate on various committees on the Spokane WorkSource Campus and others as appropriate.
CORE COMPETENCIES
- Ability to develop excellent customer relationships as well as assess needs, meet standards for service and evaluate customer satisfaction.
- Ability to apply a consultative sales approach marketing strategy and tactics.
- Exceptional communication and writing skills.
- Ability to adapt to business needs and work well under pressure.
- Ability to organize individual work tasks and outcomes and meet deadlines.
- Effective problem-solving and conflict resolution skills.
EXPERIENCE/POSITION REQUIREMENTS
- High School Diploma or equivalent
- Experience in Business Administration, Human Resources, Sales and Marketing, or a related field.
- Requires use of: Microsoft Word, Excel, PowerPoint, and Outlook, LinkedIn, and other business-related networking applications, as appropriate.
- Must be able to work in a culturally diverse and fast-paced environment and demonstrate a commitment to diversity, equity and cultural competency.
- A degree in Business Administration, Human Resources, Sales and Marketing, or a related field.
- Job development experience with public or private employers a plus
- Prefer expertise in using Social Media tools for recruiting and communicating.
- Use of CRM software or territory management program.
BENEFITS
- Leading health care package, including medical with both F.S.A. and H.S.A. options, paid employee and family dental and vision coverage
- Company paid Basic Life and AD&D Insurance, Short Term Disability, and Long Term Disability Insurance
- Voluntary/supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage
- 403(b) Retirement Plan with a leading employer discretionary contribution
- Paid Vacation (accrue 12 hours/month), Sick (accrue 8 hours/month), Bereavement (1 week), Jury Duty and Military Leave
- 13 Paid Holidays, including Floating Holiday and Birthday Holiday
- Cell Phone Reimbursement Allowance and Personal Development Reimbursement Allowances
- Tuition Reimbursement program and a qualified employer for the Federal Loan Forgiveness Program
ABOUT CAREER PATH SERVICES
Job: Business Services Specialist
Primary Location: Spokane WorkSource
Salary: Full salary range is $53,000-78,000 annually. Starting Salary range is limited to the first 25th percentile, DOE, and offers could be at or near base of range.
Recruitment Closing Date: Open until filled
How to Apply
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