Job Description

Essential Function

Working with the Kroc Administrators, the Business & Facilities Director steers Kroc’s daily operations, facilities management, and financial administration. The BF Director manages a comprehensive array of operational functions and fiscal stewardship of the Kroc Center.

Duties and Responsibilities

The duties listed below are the primary duties of this position but are not all the required duties. The Salvation Army reserves the right to change, reduce, or expand the duties of this position at any time. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this role.

Leadership & Management

• Manage direct reports, ensuring all staff are well informed of relevant information to foster productive communications and interdepartmental effectiveness.
• Conduct a monthly review of work schedules, duty assignments, overtime reports, and other payroll reports to determine if changes are needed.
• Enforce departmental policies, goals, objectives, and procedures, conferring with Kroc Administrators and other staff members as appropriate to improve outcomes and streamline operations.
• Consistently apply the Kroc Center’s policies and procedures to comply with all federal and state law requirements and government regulations, certifications, and licensing requirements.
• Develop constructive and cooperative working relationships with TSA Divisional Headquarters’ staff (DHQ) and Territorial Headquarters (THQ) regarding Kroc activities, communications, vendors, etc.

Financial Administration

• Review financial statements, membership sales, activity reports, and other performance data to measure productivity and goal achievement and identify areas for cost reduction and program improvement.
• Direct and coordinate the organization’s financial activities to ensure smooth and sustainable operations.
• Manage Kroc’s annual budget planning and submission procedures with DHQ.
• Analyze the budget to forecast improvement areas and address external market issues.
• Provide oversight of Kroc departmental budgets and contracts within TSA policy and protocols to ensure safe, ongoing operations and a quality membership experience.
• Monitor and control resources, overseeing financial expenditures.
• Manage collections for all departments, focusing on Member Services & Events, ensuring contract compliance, processing liability insurance certificates, and enforcing Kroc standards and policies related to building use and event spaces.

Facilities & Property Management

• Supervise the community center’s daily operation, ensuring a safe, clean, and functional environment for all users and contracted tenants.
• Implement and enforce standard operating procedures for facility maintenance and usage.
• Oversee the relationship with the external facilities management vendor, currently USF.
• The following properties require preventative maintenance plans using general contractors or specialized companies to execute preventative maintenance and repair for all systems, appliances, and utilities, keeping units compliant with NJ local building codes, safety requirements, and efficiency best practices.
• o 1865 Harrison Avenue, Camden, NJ 08002 – Commercial Unit
• o 2804 Tyler Street, Camden, NJ 08002 – Multi-Family Residential/Mixed-Zone Property
• o 314 Elma Avenue, Cherry Hill, NJ 08001 – Single-Family Residential
• o 1120 York Avenue, Cherry Hill, NJ 08001 – Single-Family Residential
• Monitor vendor performance against service level agreements and key performance indicators.
• Foster open communication channels and collaboration with vendors.
• Conduct reviews of billing statements for accuracy and transparency.
• Collaborate with the Finance department to verify and approve vendor invoices, aligning with the approved budget.
• Identify cost-saving opportunities without compromising the facility’s integrity.
• Address any contractual breaches promptly and per protocols.
• Establish quality control benchmarks and track metrics.
• Conduct regular quality control audits to assess efficiency, effectiveness, and compliance and provide regular reports to management.
• Monitor the execution of tasks outlined in the facilities management contract, ensuring preventative maintenance schedules are followed, and reactive maintenance issues are addressed promptly.
• Implement corrective actions and updates to maintain compliance with regulatory requirements.
• Implement a robust quality assurance program, continuously soliciting stakeholder feedback to improve service quality.
• Oversee the successful completion of all construction projects and oversee the subcontractor/contractor services review.
• Other duties within the scope of the role as assigned by supervisors.

Requirements

• Bachelor’s degree in facility management, including comprehensive operations, maintenance, planning, and sustainability training OR
• Bachelor’s degree in engineering (civil, mechanical, or electrical engineering) OR
• Bachelor’s degree in business administration, with a focus on operations, facilities, or real estate management OR
• Bachelor’s degree in architecture (i.e., space planning, renovations, maintenance).
• Proven experience with business software applications, specifically Serenic (financial management software), UKG (HCM), Office 365 (Excel, Outlook, Teams, Word), and Traction Rec (CSM).
• 5-7 years of proven experience in facilities management or real estate property management.
• 5-7 years of leadership and management experience in similar contexts.
• Strong understanding of Generally Accepted Accounting Principles (GAAP), banking, and financial data analysis and reporting.
• Communicate effectively in writing and verbally, with the ability to convey information and complex ideas clearly to varying audiences.
• Valid driver’s license with a clean driving record; must be approved to drive TSA vehicles within 30 days of employment.
• Must understand and support The Salvation Army’s mission as a church and a social services organization.

Desired Qualifications

• Master’s degree in one of the above disciplines preferred.
• Ten (10) years of relevant leadership and management experience preferred.
• Experience working as a quality control inspector, property/project manager, or facilities manager is a plus.

Benefits

• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

How to Apply

Job Types: Full-Time. Job Tags: business director, facilities director, facilities management, operations director, and operations management. Salaries: 60,000 - 80,000.

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